Customer Service Specialist

Robert J.Tate III Phone 615-***-****

Skills:

* Computer Technician *Retail and Sales Specialist

* Customer Service Specialist * Account Management

* Microsoft Office * Site and Operations Management

* Excel Spreadsheets * Training and Techniques

* Computer Troubleshooting * Tier 1 and Tier 2 IT Tech

Professional Experience:

Sleep Number

Orem, Utah

Position: Sales Manager June 2022 - Present

●Training company sales representatives on proper sales guidelines.

●Generates new leads with targeted businesses through various prospecting techniques.

●Meet or exceed sales goals for personal activation, gross profit and attachment rates.

●Manages complex account issues and resolutions.

●Organize and Implement workshops to help staff with product knowledge.

Asurion

Nashville, Tennessee

Position: Technical Assistance Specialist August 2019 - May 2022

●Responsible for reducing Asurion’s replacement spending costs by increasing save rates on products deemed unrepairable or irreplaceable by in-home service technicians.

●Responsible for overall resolutions to repair or replace products.

●Develop and maintain excellent customer relationships with service technicians within the Asurion service network.

●Responsible for providing technical expertise across all major brands associated with Asurion.

AT&T Nashville, Tennessee

Position: Entertainment Account Executive and Manager March 2017 - August 2019

●Primarily on customer’s premises, generates existing and/or new sales for delivery of solutions that meet a wide variety of customer needs for AT&T products, services, and systems solutions.

●Generates new leads with targeted businesses through various prospecting techniques.

●Manages complex account issues and resolutions.

●Meet or exceed sales goals for personal activations, gross profit and attachment rates

Comcast Cable

Jackson, Mississippi

Position: Direct Sales Representative/Supervisor April 2013 – March 2017

●Provides exemplary customer service in order to build and maintain

strong relationships between customers and the Company

●Manages defined territory to include development of local business

partnerships and organizational affiliations

●Achieves and exceeds assigned sales and business quality objectives

●Generates new leads with targeted businesses through various prospecting activities.

BELK Inc.

Flowood, Mississippi

Position: Department Lead in Ladies Shoes August 2010 - March 2013

●Overall store management, supervision, and policy implementation

●Sales and inventory management and customer service leadership

●Controlling Expense and Inventory Shrinkage

●Merchandise Display and signage placement

●Make sure that the sales team made their sales quotas on a weekly base and trained staff on software updates

Education:

Tougaloo College 1996 – 2001 2001 Graduate

Tougaloo, Mississippi

Degree: Bachelors of Arts in Economics with emphasis in Business Management

Contact this candidate