Front Desk Customer Service
Resume:
** **** ******, *******, *******
******************@*****.***
Indian
JASPREET KAUR
Driven professional with warm personality, seeking to excel as Front Desk Manager. Demonstrates strong organisational skills and exceptional customer service capabilities. Aims to enhance guest experiences and streamline front desk operations, contributing to seamless hotel management. Dedicated hotel management professional with background running successful hospitality establishments. Leads by example to deliver faultless customer service across hotel departments. Demonstrates exceptional planning, organisation and leadership abilities to maintain smooth-running, cost-effective hotel services. Highly motivated Front Desk Agent with talent for assisting guests in general services such as billing, check-out and check-in. Qualified across different areas of hotel management with specialty in conflict resolution. Energetic Hotel Operational Trainee with hands-on experience in hotel management. Skilled in guest relations, staff coordination, and day-to-day operations, leading to improved guest satisfaction and streamlined processes. Known for creating welcoming environment and fostering team collaboration. Seasoned professional in supply chain management with focus on efficient inventory control and strategic procurement. Capable of driving operational improvements through procurement optimisation and cost-effective supplier management. Committed to utilising negotiation skills and deep understanding of market trends to ensure best value for organisations. PROFESSIONAL
SUMMARY
SKILLS • Cultural sensitivity
• Project Management
• Database management
• Teamwork
• Building trust relationships
• Positive attitude
• Time-management
• Confidentiality understanding
SENIOR CARER, 08/2022 - Current
MK worldwide, Sawston, England
WORK HISTORY
• Monitored client health conditions and reported immediate issues to manager. Managed emergencies promptly, minimising potential risks for residents' wellbeing.
•
• Answered questions from clients, family members, and other carers.
• Assisted residents with daily activities for maintaining quality of life.
• Monitored individual's physical and emotional wellbeing, promptly reporting RECEPTION MANAGER, 05/2021 - 06/2022
Haveli's, Grays, England
changes and providing suggestions for care plan adjustments.
• Administered medications accurately following doctor's orders. Encouraged participation in social activities to foster sense of community amongst residents.
•
• Accompanied clients to important appointments.
Updated knowledge on latest caregiving techniques through regular professional development courses.
•
• Planned client meal plans, shopped for ingredients and cooked meals.
• Collaborated with multidisciplinary team to optimise patient outcomes. Handled customer complaints calmly and professionally to maintain hotel reputation.
•
• Co-ordinated check-ins and check-outs to ensure smooth operations. Directed maintenance staff to keep facility and grounds at optimum standards.
•
• Ordered stock for building facilities, including refreshments and consumables.
• Provided excellent customer service for repeat business from guests. Handled sensitive guest information with utmost confidentiality to ensure data protection compliance.
•
• Assisted in event planning activities, delivering successful events on premises.
• Improved client satisfaction by resolving complaints promptly and efficiently. Coached front of house teams in delivering smooth, professional reception services.
•
Directed bar, restaurant and room service activities to promote sales and guarantee customer satisfaction.
•
University for creative arts, Epsom, England, 03/2021 Master of Arts: Business management
Lovely Professional University, Phagwara, Punjab,India, 03/2019 Bachelor of Science: Hotel Management
EDUCATION
LANGUAGES English C1
Advanced
Contact this candidate