Service desk associate

Derek Atakora

***************@*****.*** 404-***-****

SUMMARY

Dedicated professional with 1 year of experience in IT support. Skilled in troubleshooting Microsoft applications, managing Active Directory, and providing technical support. Dependable and agile at escalating complex issues and adapting to diverse customer needs. Willing team members with experience to go above and beyond in order to assist the team.

SKILLS

Google Workspace • Microsoft Office 365 • Zendesk • Azure • Active Directory • Zoho • Kipu • Mitel • Attentiveness•EffectiveCommunication•Empathy•Patience•QuickThinking•ProblemResolution•Time management

EDUCATION

Aviation Institute of Maintenance

GPA: 3.2

Duluth, Georgia

WORK EXPERIENCE

Norstella June 2023 - Current

Service Desk Associate

• Manage Active Directory and assign Organizational Units to maintain secure user access and operations.

• Deliver efficient troubleshooting and support for Microsoft applications, ensuring rapid resolution of software issues to maintain high end-user satisfaction within their contractual SLA.

• Accurately diagnose technical problems to support consistent system functionality and performance.

• Work in partnership with the IT team to thoroughly document all reported issues, improving the quality and dependability of IT services.

Prime Care December 2022 - June 2023

Password Support Specialist

• Manage Active Directory accounts.

• Assign users to Organizational Units to maintain secure user access and privileges.

• Manage secure password assistance.

• Ensuring adherence to healthcare industry compliance standards (HIPPA).

• Grant user access to essential medical software, contributing to the streamlining of operational processes. Pure Talk November 2021 - December 2022

Technical Support Agent

• Resolve customer issues promptly, ensuring adherence to Service Level Agreements.

• Troubleshoot basic iOS and Android device problems, facilitating the appropriate solutions.

• Document customer interactions accurately and perform billing adjustments as required in Debit CRM.

Contact this candidate