Customer Care Service

Curriculum Vitae

PERSONAL DETAILS:

KENNETH AMPURIRE

Nationality :Ugandan

Mobile No: 052*******

Email: **************@*****.***

Languages: English and Basic Arabic,

Gender: Male.

Visa Status : Employment Visa

PERSONAL SUMMARY

An adaptable and experienced customer care service with seven (7 years) of professional experience in automobile services in the UAE looking for a suitable position with an organization where I can utilize the best of my knowledge that fit to my education, skills and experience. I have a valid UAE driver license with a clean driving record. Key Skills

• Efficient and well behaved person with good communication skills both written and verbal

• Good command of English language and fluent speaking and writing.

• Very energetic, result oriented and organized.

• Extremely hardworking and self-motivated and able to work independently in a team environment.

• Good knowledge of customer care service.

• Good knowledge of IT solutions both hardware and software. Work experience

Cars Taxi Services LLC-Dubai, (April 2017-Dec2019) Workshop services advisor/Driver.

Key Responsibilities:

Making sure that all vehicles are in good mechanical condition before they are passed out.

Welcoming customers greeting them and identify their cars' mechanical problems and looking for possible solutions.

Understanding customer ‘need and providing technical services to them.

Making follow up on customer's vehicle and see that the problem is solved technically.

Preparing payment (invoices) to customers and arranging active delivery of their cars.

Ensuring customer’s satisfactions by conducting post service follow up.

Providing detailed explanation to customers on the jobs to be carried out on his or her vehicle.

Competent technically understanding customer needs and requirements and raise service order accordingly.

Driving customer's vehicles in and outside the workshop in timely manner.

Other related roles & responsibilities

Calculating the right fare and returning the correct change.

Driving the vehicle as designated and following the company policy.

Driving the passengers to their various destinations.

Taking the vehicle for repair in case of any break down.

Helping passengers to load and unload their belongings when using taxi.

Operating the meter at the start of the trip and the end to charge fair price to the passengers.

Receiving cash and credit card payments at the end of the trip. DRIVER AT SMART VALETI PARKING AT FESTIVAL CITY MALL ROLES AND RESPONSIBILITIE

● Welcoming guests and greeting them.

● Driving car and parking them in reserved place for parking.

● Retrieving vehicles at any time the guests needs it.

● Keeping safety and driving carefully during parking the vehicle.

● Making sure that all types of cars are received and parked safely. Writing/recording any type of vehicle parked and recording the time parked in and out.

● Appearing smart and clean during working hours.

● Good at time management.

● DELIVERY ASSOCIATE AT TIME EXPRESS /AMAZON. AE PARCEL DELIVERY COMPANY (JUNE 2020 _To date)

● Sorting and arranging shipments to be delivered

● Checking and making sure that the delivery vehicle is in good condition before delivering the shipments

● Planning on how to deliver the shipments.

● Marking appointment with clients on the time to deliver their shipments.

● Making sure that every client singes upon receiving his or her shipment.

● Making delivery report at the end of delivering all shipments. EDUCATIONAL QUALIFCATION

Bachelors of science degree in agriculture mechanization.

Valid UAE(United Arab Emirates) driver’s license

Uganda Advance Certificate of Education (UACE)

: Uganda Certificate of Education(UCE)

: Uganda Primary Level Examination (PLE)

Key competencies

Attention to details and accuracy.

Planning and organizing.

Good communication skills.

Adaptability to new environment.

Building team work.

Confidentiality.

Problem analysis and problem solving.

Hobbies

Making new friends.

Travelling to new places.

Swimming.

Watching football.

CONCLUSION & DECLARATION

I hereby declare that the above information are true and correct according to the best of my knowledge & My Experience. If selected I assure that I would perform to the best of my abilities, eagerly awaiting a Positive response. NB; references shall be provided up on request.

Contact this candidate