Customer Service Team Member

RENATA PENN

************@*****.*** 334-***-**** Union Springs, AL 36089

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards. POS Systems

Payment Processing

ID Verification

Returns processing

Cash Handling

Drawer balancing

Customer Service

Product restocking

Product Recommendations

Cash Register Operation

Payment Collection

Scanner operations

Cash Drawer Balancing

Hospitality and accommodation

Cash Management

Walmart Opelika, Alabama

Cashier/Overnight Stocker

07/2024 - Current

Greeted customers and answered any questions they had about the store's products and services.

Verified that customers were of legal age to purchase alcohol or tobacco products.

Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit. Stocked shelves with merchandise when needed.

Processed returns and exchanges of merchandise in accordance with store policies.

Answered customer inquiries regarding store policies and procedures. Assisted customers over the phone regarding store operations, product information and order placement.

BUCEES Auburn, AL

Cashier/Grocery Store Stocker

03/2023 - 06/2024

Greeted customers and answered any questions they had about the store's products and services.

Verified that customers were of legal age to purchase alcohol or tobacco products.

Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit. Counted money in cash drawer at the beginning of shift to ensure that Summary

Skills

Experience

amounts were correct and have sufficient change.

Stocked shelves with merchandise when needed.

Issued receipts, refunds, credits or change due to customers. Conducted price checks for special orders or discounts as requested by customers.

Provided excellent customer service while promoting loyalty programs to increase sales potential.

Processed returns and exchanges of merchandise in accordance with store policies.

Assisted customers over the phone regarding store operations, product information and order placement.

Wexford Health Services Montgomery,

AL

Mental Health Clerk

04/2015 - 02/2022

Performed administrative duties such as filing, data entry and document preparation.

Maintained accurate patient records and organized medical files. Assisted in scheduling appointments and maintaining appointment calendars.

Conducted intake assessments for new patients and prepared necessary paperwork.

Assisted with the development of individual treatment plans for patients. Greeted visitors at reception desk in a courteous manner while verifying their identity before admitting them into the facility. Provided emotional support to individuals experiencing distress due to mental illness or personal crises.

Organized educational activities related to mental health topics for patients and their families.

Coordinated transportation arrangements for appointments or other activities as needed.

Winn Dixie Warehouse Montgomery, AL

Office Clerk

10/2003 - 11/2014

Greeted customers, answered inquiries, and directed them to the appropriate department.

Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents. Scheduled meetings, appointments, and travel arrangements for staff members.

Answered phone calls in a professional manner and transferred calls accordingly.

Organized office supplies and maintained an inventory of stock items. Maintained records of employee attendance and leave balances. Created spreadsheets using Microsoft Excel for tracking data and creating reports.

Prepared invoices for customers based on their orders and payment terms. Ensured compliance with company policies regarding record keeping procedures.

Bullock County High School Union Springs, AL

High School Diploma

05/1999

Education and Training

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