Customer Service Services Representative

MICHELLE DARDAR

Kiln, MS *****

+1-228-***-**** ***********@*****.***

Professional Summary

I am a dedicated, hardworking professional with a strong ambition to succeed in any environment. I thrive on learning new skills, tackling challenges head-on, and contributing to the success of my team and employer. With extensive experience in customer service, operations management, and compliance, I bring proficiency in operating forklifts, cherry pickers, tractors, adding machines, and computer systems, including Microsoft Office. I possess a clean federal background check and am eager to expand my knowledge to meet organizational goals.

Work Experience

Financial Services Representative

Keesler Federal Credit Union – Slidell, LA

October 2023 – Present

• Open and process new membership accounts, business deposit accounts, IRAs, and CDs.

• Conduct quality interviews using sales and service training to address member needs.

• Complete consumer loan applications both in person and over the phone, ensuring compliance with guidelines.

• Accurately process and disburse loans while maintaining a tactful and professional approach.

• Resolve member concerns and complaints using available resources, escalating issues as needed.

• Issue and troubleshoot ATM and debit cards, including fraudulent disputes and reissuances.

• Support campaigns such as auto loan refinancing and new member onboarding through outbound calls.

• Maintain proficiency in credit union systems, ensuring compliance with federal regulations.

Owner/Operator

Dogpatch Doggie LLC – Kiln, MS

November 2020 – Present

• Manage daily operations of a dog grooming and handling business.

• Build relationships with clients to ensure customer satisfaction and loyalty. Supervisor

Aftermath Services – Gulfport, MS

January 2018 – June 2022

• Oversaw operations, including training, onboarding, job scoping, and planning.

• Managed supply orders, inventory, and billing.

• Ensured compliance with OSHA and company safety guidelines.

• Fostered positive client relationships and coordinated with the home office to streamline operations.

Owner, Manager, & Captain

Bella Michelle Shrimp Boat – Waveland, MS

February 2008 – August 2019

• Managed all aspects of shrimping operations, including maintenance, payroll, and accounting.

• Built strong client relationships, implemented employee programs, and maintained operational efficiency.

Merchandiser

Central Garden & Pets

February 2015 – August 2017

• Built and maintained product displays across 16 stores.

• Monitored sales and exceeded annual goals through creative promotions and strategies.

• Consistently achieved regional recognition for meeting and exceeding targets. Owner, Manager

D Snack Shack LLC – Rose Hill, VA

March 2007 – November 2008

• Increased sales through innovative promotions and exceptional service.

• Managed a team of 15 staff members, created schedules, and handled payroll and accounts.

• Achieved the first “A” rating from the Lee County Board of Health in over five years. Credit Manager & Special Order Sales Manager

Lowe’s – Slidell, LA

June 2003 – July 2004

• Exceeded commercial sales and credit card objectives.

• Trained employees on special order processes and credit card applications.

• Streamlined return processes for damaged or unwanted products, improving inventory efficiency.

Floating Teller

Hancock Bank & Holding Company – Gulfport, MS

February 1999 – July 2004

• Managed customer transactions and account inquiries across multiple branches.

• Provided weekend managerial support and filled various roles as needed. Skills

• Management and Leadership

• Customer Relations and Communication

• Sales and Merchandising

• Regulatory Compliance

• Microsoft Office Suite

• Operations and Inventory Management

• Training and Development

Contact this candidate