Parts Counter Service Department
Resume:
Robert G. Post
Phoenix, AZ 85009
****************@*****.***
Purpose: To use my skills in service and parts to grow the departments while maintaining a high level of customer satisfaction.
EXPERIENCE:
Horne Mazda Avondale January, 2024 to March, 2024
Avondale, AZ
Parts Counter
Check in and stock daily orders separating special orders.
Pull and stage wholesale orders for delivery.
Build estimates for cars in the shop.
Look up, pull and bill out parts for technicians.
Answer phones and assist wholesale and retail customers by finding the parts they need
and advising them of parts that had to be ordered with and ETA.
Airpark Chrysler, Dodge, Jeep Ram, Fiat, Alfa Romeo of Scottsdale June, 2023 to Aug, 2023
Scottsdale, AZ
Parts Counter
Assist Wholesale and retail customers by identifying the parts needed to repair their vehicles.
Locate and order anything we didn't have in stock
Issue and reconcile purchase orders making sure everything got billed out and put to the correct account.
Redirect phone calls that came in for other people or departments.
Reconcile cash drawer at the end of the day.
Bob Moore Chrysler Jeep Dodge Ram, Aug, 2021 to Nov, 2021
Oklahoma City, OK
Parts Counter Person
Responsible for looking up, billing, pulling and distribution of parts to maintenance and repairs on customers’ cars
Restock shelves as needed
Assist phone-in customers in obtaining the correct parts and accessories
Build estimates if vehicles needed extensive repairs and price accordingly
Allen Samuels Volkswagen, Oklahoma City, OK Dec, 2018 to Feb, 2020
Parts Manager
Responsible for a $300,000 inventor
Expand wholesale operations outside the store’s area including going into Texas
Organize the warehouse for effective space utilization and efficiency
Organize and dispose six months of warranty scrap
Maintain a 97%fill rate while increasing turn rate and reducing days supply
Return $20,000 of dirty cores to the manufacturer
Prepare and move the department to a new location
Increase net profit by $10,000 YTD over previous year which was a 465% increase
Increase gross profit by 10% year over year
Camelback Volkswagen, Phoenix, AZ
Sept, 2014 to Nov, 2015
Service Advisor Aug, 2022 to Nov, 2022
Advise customers on the maintenance needs of their vehicles
Generate repair orders to address issues with their vehicle
Maintain contact with customers during the repair of their vehicle
Actively deliver vehicles back to the customer when repairs were completed
Contact extended warranty companies for approval of covered repairs
Document approval and accuracy of work that was performed
Maintain a CEI over 98%
Fowler Volkswagen, Norman, OK Dec, 2015 to Nov, 2018
Parts Manager
Responsible for a $500,000 inventory
Increased average gross profit $18,000 in the first 6 months and $25,000 overall
Utilized factory programs and company accruals to reduce obsolescence from 9.61% to 5.48%
Set a pricing structure for optimal growth while maintaining customer retention
Managed 4 team members assisting on the counter or warehouse when necessary
Maintaining current Wholesale relationships while acquiring new customers
Assist in managing the Service Department between Service Managers and on Saturdays
Service Advisor
Advise customers on the maintenance needs of their vehicles
Generate repair orders to address issues with their vehicle
Maintain contact with customers during the repair of their vehicle
Actively deliver vehicles back to the customer when repairs were completed
Contact extended warranty companies for approval of covered repairs
Document approval and accuracy of work that was performed
Bob Moore Auto Group, Oklahoma City, OK Nov, 2010-Mar, 2014
Parts Manager
Responsible for parts stocking and ordering to maintain a high of-the-shelf availability
Maintaining current wholesale relationships while acquiring new customers
Streamlining purchasing utilizing programs to help control expenses
Assist the Service Manager to help raise and maintain CSI
Check-in and receive orders ensuring accuracy
Developing, writing and implementing departmental policies and procedures to ensure efficiency and proper inventory control
Achieved financial growth over the prior year including a record sales month in May, 2013
Organize and prepare for and annual inventory with minimal notice and maintaining the organization
Worked with vendors for more streamlined purchasing and better value
Director of Fixed Operations
Oversee day-to-day operations for 2 service and 2 parts departments
Managed 4 service advisors, 6 technicians, 4 detailers and 4 parts consultants between the 2 stores
Consistently maintained CSI scores above the region
Maintain all service loaners and coordinate with body shops when necessary
Oversaw the consolidation of the stores including moving tools and equipment as well as the factory parts return
Verify and submit warranty claims to make sure claims were paid in a timely manner
Follow up with accounting to keep schedules up-to-date
Contact this candidate