Customer Service

Jessica Perez

Tucson, AZ

Phone: 816-***-****

Email: *****.*******@*****.***

Objective

Friendly and outgoing professional with 6+ years of experience in customer service, specializing in creating positive customer experiences and driving sales. Known for strong communication skills and a knack for building rapport with people.

Work Experience

Applebee’s

Server

January 2019 – Present

• Provided exceptional customer service in a fast-paced environment, ensuring customers’ needs were met efficiently and with a positive attitude.

• Upsold menu items and daily specials to increase sales and customer satisfaction.

• Trained and mentored new staff members, contributing to a strong team environment.

• Maintained cleanliness and organization of the dining area.

Texas Roadhouse

Server & Host

January 2017 – December 2018

• Delivered outstanding service as both a server and host, managing customer seating arrangements and ensuring smooth operations in a high-volume restaurant.

• Assisted in processing customer orders, prepared beverages, and provided timely food delivery.

• Built strong rapport with repeat customers, leading to higher tips and satisfaction.

• Collaborated with team members to improve service speed and quality.

Education

Park University

• Courses focused on general studies.

Park Hill High School

• High School Diploma

Skills

• Excellent communication and interpersonal skills

• Strong sales ability

• Customer service excellence

• Teamwork and leadership

• Time management and multitasking

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