Customer Service Administrative Assistant

**** ********** ****, #*** ****: 972-***-**** Dallas, TX

***** *-**** ********@*****.***

Ava Humphrey

Career

Summary

Experienced administrative professional with a background supporting C-level officers, vice presidents, directors, general counsels, associate/assistant general counsels, and senior managing attorneys. Also, an experienced Customer Service Representative with high level tech-savvy individual with strong Microsoft Office Suite skills (Microsoft Teams, Outlook, Word, Excel, PowerPoint, SharePoint, and Access), as well as Bold360 and NetSuite. 7/2018 – 04/2024 Williams-Sonoma, Inc. The Colony, TX Customer Service Agent: Email Response Team (Domestic & International), Customer Sales, Service, Furniture

Supports all of the William-Sonoma, Inc. family brands. Address customer questions and concerns about their orders and our products (specializing in furniture), as well as shipping and delivery issues and updates. Reconcile customer charges to their understanding and satisfaction. Recruited for and accepted a temporary Leadership position as Senior Lead for the Lead Line using Bold 360 software during peak season 2019 and gained valuable problem-solving knowledge. International Customer Service (Email Response Team and Phone Team experience). Receive 5-Star Ratings due to my ability to effectively deescalate customers and regain customer loyalty. Process new orders, provide product information, present alternative solutions to customers if an item is on backorder, permanently out of stock or no longer available. Successfully deescalate by negotiating appeasements (if necessary) using various methods, while following the policies and procedures of WSI. Able to determine the expectancy of new stock for backorder items, process replacements, returns, cancellations, refunds, and credits to retain or regain loyalty and/or save a sale. A high-level tech-savvy individual with strong Microsoft Office Suite skills (Teams, Outlook, Word, Excel, PowerPoint, SharePoint, Salesforce and Access), Bold360 and NetSuite, CCUI Notebook and Compass. 9/2016 – 3/2018 Intel Corporation (via Abacas Service Corp) Dallas, TX Administrative Assistant III

Long-term contractor position providing support for three Sales Directors and office manager for the Dallas Field Sales Office. Position involves heavy calendar management, complex meeting coordination and complex domestic and international travel arrangements using Concur. In addition, some SharePoint usage. As Office Manager, responsible for the day-to-day logistics o the flow of all site functions. Provide back-up assistance to the email response team.

7/2016 – 9/2016 Employment Agencies Dallas, TX and Lewisville, TX

Senior Administrative Assistant

Provided administrative support to two companies and employed as a physician credentialing specialist for First Choice Emergency Rooms corporate office.

Work

Experience

2/2016 –6/2016 Collin County Government McKinney, TX Administrative Assistant

Provided administrative, data entry and other clerical support to various Collin County government departments, as needed and under the direction of the Human Resources Department. 8/2010 – 7/2014 The Medical Center of Plano Plano, TX IS Coordinator/Administrative Assistant

Provided administrative support to the IT&S department. Prepared Capital Expenditure Requests, Special Purchase Requests and GHX requisitions to purchase computer hardware and software for the entire hospital. Coordinated and monitored the purchase, receipt and deployment of computer hardware and software for the healthcare facility. Created and maintained a comprehensive IT&S equipment purchasing database and pager assignment and distribution database using Microsoft Access. Assisted with managing the IT Director’s Outlook calendar. Initiated, researched and facilitated the acquisition of Apple, Inc. as a vendor for The Medical Center of Plano in order to have an expeditious option to purchase iPads for onboarding upper management from a local Apple store when necessary. Worked closely with the division’s Supply Chain and the facility’s Material Management departments, in addition to a variety of vendors. Processed department invoices using Lawson. Prepared expense reports and arranged travel using Concur. Ordered and maintained office supplies using Staples Advantage. Reserved meeting rooms using Meeting Room Manager. Arranged celebratory events for the IT&S department. Prepared and composed emails and correspondence as needed. Maintained effective, productive working relationships between vendors and the IT&S department. Performed other diversified tasks as needed.

7/2006 – 3/2010 J. C. Penney Corporation, Inc. Plano, TX Executive Administrative Assistant (Legal)

Provided executive-level administrative support for two VP, Associate General Counsels, several Senior Managing Counsels and legal analysts. Successfully increased productivity within the Legal Department by developing, implementing and training department associates (including attorneys) on a computerized online conference room scheduling procedure. Consistently maintained Microsoft Outlook calendar scheduling, monitoring and updates. Dependably arranged travel via an online reservation booking system. Developed PowerPoint presentations for several senior executive-level events and assisted corporate clients seeking legal advice.

Education

Richland College Dallas, TX

Computer Information Systems

Completed several course hours in the degree plan.

Contact this candidate