Customer Service Social Media

%

%

**** -

**** - ****

**** - ****

Moaz Moustafa Abed

Alhameed Kebaly

Al salmya block 12st124

+965-******** ****.******@*****.***

Objective

I seek challenging opportunities where I can fully use my skills for the success of the organization.

Experience

IKEA

Co worker team leader

Responsibilitiesthe

Coordinate daily Front of the House and Back of the House restaurant operations Deliver superior service and maximize customer satisfaction Respond efficiently and accurately to customer complaints Regularly review product quality and research new vendors Organize and supervise shifts

Appraise staff performance and provide feedback to improve productivity Estimate future needs for goods, kitchen utensils and cleaning products Ensure compliance with sanitation and safety regulations Manage restaurant’s good image and suggest ways to improve it Control operational costs and identify measures to cut waste Create detailed reports on weekly, monthly and annual revenues and expenses Promote the brand in the local community through word-of-mouth and restaurant events Recommend ways to reach a broader audience (e.g. discounts and social media ads) Train new and current employees on proper customer service practices Implement policies and protocols that will maintain future restaurant operations Aseer time

Restaurant manager

Coordinate daily Front of the House and Back of the House restaurant operations Deliver superior service and maximize customer satisfaction Respond efficiently and accurately to customer complaints Regularly review product quality and research new vendors Organize and supervise shifts

Appraise staff performance and provide feedback to improve productivity Estimate future needs for goods, kitchen utensils and cleaning products Ensure compliance with sanitation and safety regulations Manage restaurant’s good image and suggest ways to improve it Control operational costs and identify measures to cut waste Create detailed reports on weekly, monthly and annual revenues and expenses Promote the brand in the local community through word-of-mouth and restaurant events Recommend ways to reach a broader audience (e.g. discounts and social media ads) Train new and current employees on proper customer service practices Implement policies and protocols that will maintain future restaurant operations.

(Starbucks)

2017 - 2019

2012 - 2017

%

2006-2010

%

%

(Barista and,sales retail, cashier)

Ensuring that all guest coming to the shop is well entertained and introduce to them the brand and deliver the best hospitality service, and making good quality for hot and cold beverage.

Alyaqout group (khave dunyasi)

Waiter, cashier, sales retail

Greet customers, taking & serving order's, checking quality of the product that is serving to guest.

Exceptional hospitality service.

(Alsafadi restaurant)

Waiter, captain waiter, cashier, restaurant supervisor Take orders, send the order to kitchen,

Solved the problem customer.

Education

A Mansoura university -egypt

Bachelor degree in Arabic language

Good

Skills

Well oriented Team work High energy Selling Technics Basic Math Customer service Verbal communication

Personal Details

Date of Birth : 20/05/1987

Marital Status : Married

Nationality : Egyptian

Gender : Male

Contact this candidate