Customer Service Call Center
Resume:
CYNDI
CARRENO
***********@******.***
Sugar land, tx 77498
PROESSIONAL SUMMARY Accomplished and energetic with a solid history of achievement in any work performance. Motivated leader with strong organizational and prioritization abilities. I love to challenge myself to always create improvement and be accountable in a safe and happy environment.
PROFESSIONAL SUMMARY
T-Mobile - Call Center Customer Service Representative Houston, TX • 01/2018 - 07/2023
Asurion - Call Center Representative
Houston, TX • 11/2009 - 08/2017
WORK HISTORY
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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Documented and detailed calls and complaints using call center's CRM database.
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Adhered to company policies and scripts to consistently achieve call-time and quality standards.
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Responded to customer calls and emails to answer questions about products and services.
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• Maintained and managed customer files and databases.
• Approved and terminated customer contracts upon request. Educated customers about billing, payment processing and support policies and procedures.
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• Developed and updated databases to handle customer data.
• Investigated and resolved accounting, service and delivery concerns. Managed timely and effective replacement of damaged or missing products.
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Responded to customer calls and emails to answer questions about products and services.
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Adhered to company policies and scripts to consistently achieve call-time and quality standards.
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Placed outbound customer service or customer satisfaction calls to follow up on issues.
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Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
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• Processed debit and credit card and electronic check payments. Collaborated with shipping team to track shipments, verify orders and handle product returns.
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Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
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SKILLS
POS Systems and Ordering
Platforms
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• Program Leadership
• Order and Refund Processing
• Customer Support
Administrative and Office
Support
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Document and Records
Management
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Invoice Preparation and
Processing
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Membership Inquiries and
Renewals
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• Training and Development
• Customer Satisfaction
• Microsoft Office
Champions School of Real Estate
Realtor License pending
Houston's Training Education
Center
2006
Medical assistant certification
Stephen F. Austin High school
2003
High school diploma
EDUCATION
Houston Tx
03/2009 - 08/2013
Houston tx
01/2009 - 08/2009
06/2008 - 12/2008
01/2008 - 06/2008
Perform general office duties, such as answering the phone, taking dictation or completing insurance forms
•
• Greet and log in patients arriving at office or clinic
• Schedule appointments for patients
Interview patients to obtain medical information and measure their vital signs, weight and height
•
Prepare treatment rooms for patients examinations, keeping the rooms neat and clean
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Record patient's medical history, vital statistics or information such as test results in medical records
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• EKG or other equipment to administer routine diagnostic tests
• Change dressings or wounds
• Chiropractic therapy for patients.
• Tx
LA MERCED CLINIC, : -Perform general office duties, such as answering the phone, taking dictation or completing insurance forms
•
• Greet and log in patients arriving at office or clinic
• Schedule appointments for patients
Interview patients to obtain medical information and measure their vital signs, weight and height
•
Prepare treatment rooms for patients examinations, keeping the rooms neat and clean
•
Record patient's medical history, vital statistics or information such as test results in medical records
•
• EKG or other equipment to administer routine diagnostic tests
• Change dressings or wounds
• Chiropractic therapy for patients
Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing
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Explain treatment procedures, medications, diets, or physicians' instructions to patients.
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• Houston tx
DAVID HAVINS LAW FIRM: Professionally represent the firm as initial point of contact for clients and legal professionals, Maintain attorney calendars, including client appointments
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Significantly improved filing system, providing quick information accessibility, increasing staff efficiency
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Prepare and distribute time-sensitive correspondence and reports based on written/oral drafts and research findings
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Access to transportation services for clients who needed to get their chiropractic treatment started.
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LANGUAGES
English
Full Professional
Spanish
Full Professional
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