Project Manager Customer Experience

Matthew D Brown

******************@*****.*** Boca Raton, FL 561-***-****

Dynamic, results-driven Operations Leader with over 15 years of expertise in Operations Management, Sales Leadership, and Strategic Planning. Proven success in driving revenue growth, optimizing processes, and building high-performing teams across diverse industries. Adept at scaling operations, building strong client relationships, and leveraging technology to enhance efficiency and customer experience and satisfaction. EDUCATION

MBA, Purdue University, 2014 BS, Miami University, 2008 PROFESSIONAL LEADERSHIP EXPERIENCE

Florida Construction Connection - Deerfield Beach, FL Director of Operations 2023-2024

• Provided strategic direction and operational oversight for a construction management consulting & placement firm

• Developed and implemented operational processes to enhance efficiency and improve client satisfaction

• Increased average quarterly cash-in from under $200k in 2023 to more than $300k in Q1 – 3 of 2024

• Managed a diverse team, creating a collaborative environment that encouraged professional development and inspired high performance

• Monitored and analyzed performance metrics to support the coaching and development of a 14-member production team

• Built and maintained relationships with clients, investors and industry stakeholders to drive business growth and ensure service excellence

• Developed and utilized strong relationships to secure new orders and drive repeat business Boston Matthews - Coral Springs, FL General Manager / National Sales Manager 2016-2024

• Recruited, trained and managed over 30 manufacturers' representatives throughout the US, Canada, Central & South America

• Converted antiquated paper filing systems to an electronic CRM using Act! and QuickBooks leading to reactivation of historic customer base and drastically increased customer expansion

• Achieved more than 600% increase in sales from 2016 to 2024, consistently exceeding expectations in sales, service, and personnel management

• Oversaw and managed all US-based sales operations for a British manufacturer of capital equipment CareersUSA, Boca Raton – FL Branch Manager 2015-2016

• Developed and executed strategies that doubled office profits within 6 months

• Prospected new businesses and reactivated dormant accounts through research, fostering mutually beneficial professional relationships

• Negotiated with C-Level executives to enhance profit margins while ensuring high levels of client satisfaction

• Managed a team of salespeople and recruiters while remotely supporting over 150 temporary employees OTHER RELATED WORK EXPERIENCE

Enersys - Reading, PA Field Service Engineer / Project Manager 2014-2015 Kaplan University: A Washington Post Company - Fort Lauderdale, FL Admissions Advisor 2011-2013 Ship-Shape Enterprises - Pompano Beach, FL Project Manager / Inside and Outside Sales Rep 2010-2014 Scott Marketing Group – Greenville, SC Strategic Director 2007-2010

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