Exceptional Customer Hands-On
Resume:
KEVON KING
Washington, DC *****
*****.****@*******.***
Professional Summary
Seasoned Business Professional with over 8 years of Hospitality Management experience and more than a decade in the Hospitality industry. Proven expertise in front-of-house (FOH) and back-of-house (BOH) operations, with a strong track record of driving team performance, streamlining processes, and delivering exceptional customer experiences. Skilled in staff training, inventory management, and operational efficiency, bringing hands-on leadership and strategic oversight to fast-paced, high-performing environments. Adept at fostering community relationships and leveraging industry
knowledge to support organizational growth and success, my skills translate across industries. Seeking to contribute my administrative expertise and hands-on operational excellence to a dynamic, growth-focused organization.
Work Experience
Front of House Manager
Good Company Doughnuts & Cafe-Washington, DC
July 2023 to Present
● Executed a comprehensive food and coffee program, streamlining operations and procedures for
● consistency and quality.
● Skilled barista with expertise in espresso equipment and drink creation.
● Hired, trained, and managed 30+ employees while transitioning to digital scheduling and
● communication tools, achieving low turnover and maintaining labor costs under 30%.
● Established safety protocols and partnered with local vendors to maintain a COGS rate under 25%.
● Generated sales reports, analyzed P&L, and drove quarterly revenue growth through cost-saving
● initiatives.
● Supported event and catering operations, ensuring food safety and exceptional customer experiences.
● Proactively sought improvements to enhance operations and create memorable guest experiences.
Manager/Owner
The Village DC: Cafe & Lab-Washington, DC
October 2018 to Present
● Directed business and coffee program operations, including employee hiring, training, and management.
● Developed and implemented specialty coffee programs, leveraging seasoned barista expertise.
● Oversaw financial operations, including P&L analysis, bookkeeping, payroll, and pricing strategies.
● Drove sales through innovative marketing campaigns, holiday specials, and community-focused initiatives.
● Curated weekend vendor markets and partnered with local schools to support philanthropic efforts and workforce development for youth.
● Managed catering operations and executed events for up to 300 guests, ensuring exceptional service and presentation.
● Identified challenges, implemented cost-effective solutions, and improved efficiency across operations.
Shift Leader
Mason's Famous Lobster Rolls-Arlington-Arlington, VA August 2018 to July 2023
● Managed operations in the General Manager’s absence, ensuring seamless workflow and compliance with standards.
● Assigned tasks, provided feedback, and coached employees to maintain high performance during shifts.
● Delivered exceptional customer service, resolving complaints and fostering positive guest experiences.
● Trained new staff and reinforced health, safety, and operational protocols.
● Oversaw cash handling, prepared bank deposits, and addressed equipment maintenance needs.
● Resolved employee conflicts, promoted teamwork, and cultivated a positive workplace culture.
Store Lead
Sweetgreen-Arlington, VA
February 2017 to July 2018
● Served as an ambassador of Sweetgreen and its core values, being the extension of the General Manager as a leader in the restaurant
● Help lead the guest experience, creating a system where everyone was greeted with welcoming hospitality, leading to a 98% positive review rate
● Placed food and paper orders that were accurate, cost-efficient, and critically analyzed to meet both our needs and stay on or under budget on a weekly basis;
● Performed a daily inventory of the entire restaurant
● Led the training of new Line Managers/Shift Leads, leading to rising internal promotion rates for the company
● Generated daily sales targets and end-of-day reports with the GM as a part of managing our costs and PNL statements
● Worked with several schools in the area to drive seasonal philanthropic initiatives around giving back and helping youth learn workforce skills Education
65 Credits in Business Administration
Virginia State University - Petersburg, VA
August 2013 to June 2015
Certifications and Licenses
ServSafe
May 2023 to May 2028
DC Food Handler Certification
May 2023 to May 2026
Driver's License
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