Quality Control High School
Resume:
NORMAN
JONES
********@*****.***
McKinney, TX 75070
Dynamic professional with expertise in cybersecurity and fraud prevention, dedicated to enhancing project efficiency and client education on maintenance practices. Proven ability in communication and relationship-building, driving client retention and sales through informed and ethical strategies. Committed to aligning with organizational goals while ensuring compliance and maintaining high standards of quality control.
PROFESSIONAL SUMMARY
SKILLS
• Cybersecurity
• Fraud prevention
• Safety protocols adherence
• Team leadership
• Records research
• Professionalism and ethics
• Quality control monitoring
• Anti-money laundering
• Equipment operation proficiency
• Communication
• Financial fraud
• Partnering and relationships
• Criminal investigations
CITRM•XV
Plano, TX • 07/2021
Certified Identity Theft Risk
Management Specialis
Institute of Consumer Financial
Education
Plano, TX • 05/2018
ICFE
University Preparatory High School
Detroit, MI • 05/2008
High School Diploma
EDUCATION
Norton LifeLock (Restorations) - Restorations Specialist Plano, TX • 05/2021 - Current
Restorations Fraud Investigator
Globe Life Insurance - Retention Representative
McKinney, TX • 04/2018 - 04/2021
EVO Payments International - Helpdesk- Advanced Product Specialist Claims
Addison, TX • 10/2015 - 01/2018
WORK HISTORY
Educated clients about proper maintenance practices after completion of projects, prolonging the life of restored structures.
•
Enhanced project efficiency by managing a team of skilled workers and ensuring proper allocation of resources.
•
Coordinated with local authorities for necessary permits and inspections, ensuring compliance with building codes and regulations.
•
Updated outdated systems in historic structures while maintaining their aesthetic value, improving functionality without compromising authenticity.
•
Performed detailed background checks on individuals suspected of fraudulent activity to gather critical information needed for successful investigations.
•
Provided exceptional customer service to clients affected by fraudulent activities, addressing their concerns while maintaining compliance with regulatory guidelines.
•
• Conducted prompt and thorough investigations on referred files. Identified potential risks by conducting thorough investigations and analyzing transaction patterns.
•
Developed strong product knowledge, enabling the provision of informed recommendations tailored to individual client needs.
•
Collaborated with team members to develop strategies for improving overall retention rates.
•
Established trust-based relationships with clients resulting in long-term commitment to the company''s services.
•
Successfully retained at-risk customers by presenting customized offers based on their preferences and usage patterns.
•
Managed high call volume, maintaining professionalism and efficiency in all interactions.
•
Assisted customers with product inquiries by delivering clear and accurate information regarding specifications and usage.
•
Developed comprehensive knowledge of product features by conducting thorough market research and competitor analysis.
•
Coordinated product launch events by organizing logistics, materials, and presentations to maximize visibility.
•
Created promotional materials for new product releases to generate interest and drive sales.
•
Contact this candidate