Warehouse Manager Customer Service

Plinio J. Pla

Phone: 901-***-**** ***.******@*****.***

SUMMARY

Over 20 years of logistics process management and extensive warehouse leadership experience. Comprehensive knowledge of the principles, policies, procedures, practices, and strategies required to operate global maintenance and operations programs across multiple facilities. Proven ability to lead warehouse, inventory, shipping, and receiving operations. World-class internal/external customer service, staunch work ethic, detail-oriented, and multitasking ability. Effective servant leader, champion of change, ability to motivate the team for optimal results, and strong interpersonal communication skills. Bilingual—English and Spanish.

PROFESSIONAL EXPERIENCE

Palmer Logistics

Site Manager August 2023- Present

●Partnered with Warehouse Manager to provide oversight to warehouse slotting locations, racking, cycle counts and inventory of product.

●Maintained and monitored safety activities in compliance with company and customer standards.

●Fostered a work environment that maximized employee involvement, morale and engagement as well as ensuring compliance with regulations.

●Assisted in developing and implementing the daily operating plan to include manpower planning warehouse work schedules and equipment assignments, partnered with the Warehouse Manager on the bid package process.

●Ensured annual performance goals were met or exceeded, including on time dispatches, quality, productivity, labor cost and product loss and damage.

●Streamlined a multiple of processes that made things easier and more efficient for employees as well management, utilizing tools.

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Operations Process Improvement Manager

Buske Lines Inc., Remote with 90% travel October 2021-July 2023

●Coordinated facility startup, integrated warehouse management system.

●Streamline Organizational Chart to guide process ownership.

●Evaluate processes and procedures for daily operational efficiency.

●Analyze weekly Profit and Loss reports to optimize revenue gains.

●Initiated recycling program that generates monthly profit.

●Implemented 5S to maximize organization, efficiency, and cleanliness.

●Review production schedule for material shortages and staffing need.

●Identify potential production obstacles and effectively communicate risk.

●Strategically review the forecast for extended areas of downtime.

●Review daily forklift inspections, schedule all maintenance and repairs.

●Perform monthly facility, sanitation, and safety audits.

Business Process Manager/Operations Manager

RBW Logistics Corporation, Augusta, GA October 2018 – October 2021

●Solely responsible for the deployment of our new WMS system and standardized new processes across all Augusta, Graniteville, and Savannah facilities.

●Facilitated and led all training efforts, across the entirety of the company, for the new WMS, which was integral to our past and present successes.

●Responsible for setting up all new accounts and providing both remote and on-site technical operator and administrative support.

●Responsible for all aspects of 20+ client accounts that included, but were not limited to, daily customer contact, hiring and training new operators for each respective account, monthly invoicing, improving processes and procedures to achieve optimal productivity while maintaining a positive labor ratio and total inventory accountability to ensure the absence of shrink.

●Directly led 2 Supervisors, 3 Leads, 3 Administrator’s and over 30 Operators.

Business Process Optimization

Barrett Distribution, Memphis, TN June 2016 – October 2018

●Deployed and standardized new processes across multiple facilities.

●Was responsible for setting up new accounts to ensure all the distribution activities are achieved, while optimizing the processes and transactional activities.

●Facilitated training for leadership in advanced applications in our internal WMS.

●Was responsible for partnering with key customers supporting operational initiatives.

Warehouse Supervisor

Barrett Distribution, Memphis, TN August 2015 – June 2016

●Was responsible for managing all logistical activities for the largest account in Memphis.

●Received a customer award for delivering the top performance in their 3PL supply chain, which served Walmart DC’s.

●Developed, recorded, and published KPI’s for Shipping Accuracy, Inventory Performance, and Received on Time.

●Directly managed multiple teams in support of several accounts and projects within the facility.

●Was responsible for managing all distribution activities recognizing revenue for Barrett, exceeding $19 million dollars.

●Was directly responsible for managing multiple on-boarding projects for new accounts.

●Transitioned into the facility’s WMS super-user and was directly involved in implementing sequencing to optimize picking, replenishment and put away tasks.

Operations Manager

Stein World Operating Company, Memphis, TN August 2011 – August 2015

●Was responsible for the inbound and outbound operation, picking & packing, loading, and receiving.

●Oversaw outgoing shipping activities to ensure accuracy, completeness, and condition of shipments.

●Prepared daily management reports and other standard ad hoc reports as needed.

●Maintained KPI’s across the operation.

●Led 32 Associates, 2 Leads and 1 Supervisor.

●Assisted pickers and packers as needed.

●Assigned work orders daily, and managed workflow for two warehouse operations.

EDUCATION

U.E.P Instituto Central de Educación 1994-1998

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