Medical Assistant Customer Service

Leslie A. Wilson-Edwards

**** *********** ******. *** *****, CA 92114

619-***-****(home) 619-***-**** (cell)

**************@*****.***

●Skills & Qualifications

●I am a fast learner and a team player, flexible and reliable

●Over 10 years of medical assistant experience

●Over 20 years of customer service experience in fast paced HMOs

●Receptionist, Front & Back Office experience

●Ability to type 40 wpm

●Proficient in Microsoft Office Suite (Word and Excel), Internet, and E-mail

●Ability to operate various office equipment and multi-lines phone systems, fax ect..

Employment Experience

IHSS 7/23 -7/24

In Home Support Services

Duties: various duties depending on client included.

Bathing, client getting them dressed and undressed

Cooking, preparing meals, snacks

Light cleaning and vacuuming, laundry

Making calls and appointments w/MD speaking with pharmacy

Errands, providing transportation

Scheduling (doing monthly schedule for 4 employees)

Interviewing and hiring potential Caregivers

Rhino Medical- San Diego, CA

January 2021 to Oct.2022

Medical Assistant

●Talked 50 to 200 people daily thru self swabbing and occasionally, I would have to swab the clients my self for PCR testing

●Worked in makeshift lab at a Covid testing site where I ran up to 200 rapid Covid Binax 19 test for results

●I input the data from test ran into computer

●Admin

●Registering up to 200 people into computer generating medical record numbers in order for them to be tested for Covid.

●Then get results entered into computer system

Self Employed,San Diego,CA

After school Childcare & Tutoring

April 2018 - March 2020

Picked up students from school and provided tutoring and help with homework while providing supervision until parents arrived from work to pick them up. Worked Monday thruFriday from 2pm - 7pm

Sharp Healthcare, San Diego, CA April 2008 -June 2018

PSR-Patient Service Representative

Answering phones in a very busy call center,taking over 120 calls daily

Verifying patient demographics, determining insurance eligibility and registering patients

Scheduling appointments and taking accurate and detailed messages for over 12 clinics and over 150 MDs, NPs, Pas, Dos in the depts. of Family Medicine, Internal Medicine, Pediatrics, and OBGYN

Communicating and transferring calls, patients, messages to and from pharmacies, providers offices, radiology the lab and specialty clinics

Directing callers via the correct telephone numbers, fax numbers, facility locations, and addresses & directions as well appt info. Rx info, etc.

Centricity and some Epic

Some PBX

Kelly Healthcare Resources, San Diego, CA 2007.- 2008 temp agency

LVN (diploma only)

Assignment consisted of monitoring healthy candidates in a clinical research environment. (Covance)

Vitals, chief complaints, and venipuncture as needed.

UCSD, San Diego, CA 2003-2005?

Medical Assistant II

Measured vital signs, visual acuity, height, and weight as required.

Arranged referrals, answered phones, informed patients of test results and provided education regarding health maintenance.

Maintained confidentiality.

Directly assisted nurse practitioners/physicians with diagnostic procedures.

Administered injections and TB skin test, ear lavage, and electrocardiograms as requested.

Record patient data in charts, clean and stock patient care areas, sterilize instruments, order supplies etc.

Administrative Assistant

●Greeted visitors and directed patients to appropriate clinic areas.

●Provided patients with information about clinic services and operations.

●Determined eligibility for care and entered demographics information.

●Check in patients for Urgent Care and walk in clinics.

●Scheduled appointment and issued parking permits.

●Answered phones directed the caller to the appropriate place.

Kaiser Permanente, San Diego, CA 1996 - 2001

Customer Service Representative

Front line customer service in a very busy HMO

Checking in patients for their appts taking co pay and giving change when necessary

Responsible for answering phones, inquiries, and triaging calls while setting up appointments

Assisted nursing staff and doctors with various office and administrative duties

Traveled to various clinics supporting various departments such as: Orthopedics, Pediatrics, and Family Practice

Education

Maric College of Medical Careers, San Diego, CA

LVN Diploma

Medical Assistant & CNA Certificates

Medical Terminology & Anatomy

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