General Manager Customer Service

DENNIS SEPHES

*** ********* ***. ********, ** ***10 910-***-**** *******@****.***

Motivated Trainer eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than 20 years of related experience and superior planning and time management abilities.

Motivational Techniques

Succession Planning

Career Development

Peer coaching

Group Dynamics

Training Needs Analysis

Knowledge Transfer

Learning Management Systems

Blended Learning

Train-the-Trainer

Onboarding Programs

Assessment creation

Microlearning

Academy Manager, 08/2022 - Current

Teleperformance

Enhanced Academy performance by implementing innovative curriculum strategies and effective staff development programs.

Developed a comprehensive professional development program, resulting in improved staff retention rates and overall job satisfaction.

Streamlined administrative processes for increased efficiency and improved communication within the Academy.

Customer service agent, 05/2022 - 08/2023

Teleperformance

Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns. Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.

Utilized strong problem-solving skills to quickly identify and address customer issues. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

General manager, 05/2021 - 05/2022

Five guys burgers and fries

Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.

Developed and executed strategic plans for business growth and expansion, resulting in increased market share.

Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.

General manager, 08/2020 - 05/2021

Zax LLC dba Zaxbys

Boosted restaurant revenue by implementing innovative marketing strategies and promotions. Enhanced customer satisfaction through consistent delivery of high-quality food and service. Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.

Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.

General manager, 07/2017 - 08/2020

Dominos pizza

Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons. Negotiated with vendors to secure the best pricing on quality ingredients and supplies while maintaining cost control measures.

Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.

Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales. General manager, 05/2016 - 11/2017

CRG burger king: Charleston SC G

Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.

Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.

Ensured compliance with all health department regulations as well as company policies and procedures. Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures. General manager, 02/2015 - 05/2016

KFC

Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.

Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty. Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.

Co-manager, 09/2013 - 09/2014

BRYANT RESTAURANT WENDYS

Enhanced store performance by implementing effective sales strategies and optimizing merchandising layouts.

Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.

Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage. Co-manager, 10/2012 - 06/2013

DAVCO REST DBA WENDY'S

Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.

Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage. Streamlined operational processes for increased efficiency, leading to reduced costs and improved customer experience.

Sub-contractor, 04/2008 - 05/2011

Lone wolf communications

Enhanced project efficiency by effectively managing subcontractor teams and coordinating schedules. Negotiated favorable contract terms with suppliers, resulting in significant cost savings on materials. Streamlined communication between clients and subcontractors, ensuring timely completion of projects. Maintained strict adherence to safety regulations, reducing workplace injuries and incidents. 1988 sun coast community high school, Riviera Beach, Florida 33404 EDUCATION

APT

Apt 116

References available upon request

REFERENCES

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