Customer Service Data Entry

Y. ADELE BURLESON

Deer Park, Texas

Home: 936-***-****.

**If no answer, please, leave a message.**

Email: **********@*******.***

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PROFESSIONAL PROFILE

Dynamic Paralegal with 11 years’ experience in the legal industry which consists of: 2 years in Personal Injury, 3 years in Family Law (divorce mainly) along with 3 years in Criminal Law, 1 year 7 months in immigration, and 5 years as a Legal File Clerk. Seeking remote or local Paralegal or comparable role where knowledge in Discovery can be utilized, or Administrative Clerical/Office Support. EDUCATION

Lee College, Associate of Applied Science/Paralegal Studies – Graduated: 12/2015 The Sure Foundation Theological Institute, Associates in Biblical Studies – Graduated: 7/2012 Grand Canyon University, Bachelor of Science in Government/minor in Legal Studies, - on hold. SKILLS

Ability to remain patient in hectic situations

Analytics and problem-solving

Assisted with Hearing and trial preparation

Calendaring dates and deadlines

Call Center Customer Service (Inbound remote)

Case File Organizing Management

Client Intake

Clio, Casepeer, Panther, Soho, and MyCase.

Communications

Data Entry

Detail oriented

Drafting legal documents and letter

e-filing in State (mainly) Federal. Pacer.

Fact Gathering

Familiar with Google Suite

Familiar with Lexis Nexis

Familiar with Patent Drafting

Familiar with PowerPoint.

Familiar with Trial Binder Preparations

Familiar with Word-Processing

Filing of Hard-copy documents

General Office Duties

Immigration

Inbound Phone Calls

Inventory and Appraisement

Microsoft Word, Outlook, Excel

Novice Writing (short stories, poetry)

Office Supervisory (2 years)

Office Support Services and Mailroom

Organizational Skills

Reference Call Check (for interviews and credit

Research

Scanning/Copying

Scheduling mediations and appointments

Self-Starter; Organized

Small Office Case Management

Team Leadership

Training

Typing 56 wpm

Westlaw Docs

PROFESSIONAL WORK HISTORY

Freelance / Remote 12/20/2024 – Present

Remote Assignments Pay:

In my search for fulfilling and permanent work, seeking to take on assignments with various companies for drafting, proofing, formatting documents, delivery, and notary. Also, walking dogs, and pet sitting in attempts to bring in earnings to try to get the bills paid, keep our home and our roof over our heads. The name I work under is Burleson.

The Daniels Law Firm 07/2023 – 12/20/2024

State Bar of Texas Find A Lawyer Cassandra G. Daniels Paralegal Pay: $20.00 hourly ($38,400.00 annually) Y. ADELE BURLESON

Deer Park, Texas

Home: 936-***-****.

**If no answer, please, leave a message.**

Email: **********@*******.***

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Assisting attorney with assigned tasks of drafting documents, communicating with clients, opposing counsel, courts, and mediators, scheduling appointments, creating trial notebooks, Calendaring deadlines, intake, setting up new client files, and researching. The name I worked under was Burleson. The Law Office of Matthew C. Ugbana, 03/2022 - 7/2023 State Bar of Texas Find A Lawyer Matthew C. Ugbana Paralegal Pay: $12.00 hourly

Litigation Paralegal in Civil Litigation as well as Family law, Personal Injury, Immigration, and Criminal Defense boutique law firm assisting the attorney in drafting documents (Motions, Discovery, letters, etc.); requesting medical records, maintaining litigation docket, communicating with clients, opposing counsel and court personnel; e-filings in state courts and Federal Court (a total of 8 times so far). Organizing and updating case files; updating and balancing client billing, and patent contract via Westlaw Docs; handling incoming and outgoing phone calls, faxes, emails, and greeting all clients and training staff at another attorney’s firm. The name I worked under was Burleson. Genesis Senior Care, Montgomery, TX 01/2022 – 03/2022 genesisseniorcare.com

Temporary Elderly Caregiver Pay: $13.50 hourly

Temporary employment until I found a home to buy back home, assisting the elderly with their normal day- to-day functioning needs. The name I worked under was Dodd. Volt Staffing Agency, Richmond Texas 05/4/2021 – 01/13/2022 Workforce and Recruiting solutions - Volt

Temporary VCSR Pay: $18.00 hourly

Working through this temporary agency with a virtual 2nd party company for a major wireless company 3rd party as a Remote Customer Service Representative assisting wireless customers with product and service issues such as billing. The name I worked under was Dodd. Love Comes First Childcare, Old River-Winfree, TX 06/2011 – 02/2021 Love Comes First Child Care Center, Inc. Baytown TX Caregiver Pay: $10.00 hourly

3rd: Caregiver’s position in the Nursery: 11/2019 - 02 /2021 Supervised and monitored the safety of infants and crawlers. Prepared meals, organized mealtimes and snacks; changed diapers of infants and crawlers; and organized activities that allowed infants and crawlers to learn about the world and explore interests on their level. 2nd: Kitchen Worker / Janitor: 08/2017 – 12/2017

Daycare Kitchen Assistant and Facility Janitor: prepared lunches, cleaned and sanitized equipment and areas children were in contact with (tables, benches, food trays, eating utensils, etc.). Assisted with children’s nap time; Returned in the evening to conduct janitorial services at the facility. 1st: Caregiver: 06/2011 – 08/2013

Infants through Pre–K. Supervised and monitored the safety of children; prepared meals and organized mealtimes and snacks for the children; assisted children with good hygiene; changed diapers of infants and toddlers; organized activities that allowed children to learn about the world and explore interests. The name I worked under was Dodd.

Crockett Law, P.C., Houston, TX 12/2017 - 12/2018

Y. ADELE BURLESON

Deer Park, Texas

Home: 936-***-****.

**If no answer, please, leave a message.**

Email: **********@*******.***

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State Bar of Texas Find A Lawyer Brian Heath Crockett Paralegal Pay: $36,000.00 annually

Litigation Paralegal in Personal Injury/Litigation boutique law firm: drafted discovery and pleadings; requested medical records, maintained litigation docket, created trial notebooks, communicated with opposing counsel and court personnel; handled filings in state courts. The name I worked under was Dodd. T. J. Davis Law Firm, PLLC, Downtown Houston, Texas 1/4/ 2015 – 3/10/2017 State Bar of Texas Find A Lawyer Timberly Jamal Davis 2nd. Paralegal / Supervisor Pay: $8.00 hourly

Litigation Paralegal in Criminal Defense and Civil Litigation as well as Family Law assisting attorneys in drafting documents (Motions, Discovery, letters, etc.); communicated with clients and court personnel; organized and updated case files; E-filing in state and federal courts; updated and balanced client billing in MS Excel; created a Retainer Fee Ledger Balance Sheet; trained two assistants to take over administrative tasks.

1st. Paralegal Internship - 1/4/2015 - 12/2015 Pay: Stipend Learned to assist attorneys in drafting documents, litigation docketing procedures, and appointments, communicated with clients and court personnel; researched matters, organized and updated case files and billed via MS Excel. The name I worked under was Dodd. Lee College Nursing, Baytown, Texas 2/2014 – 12/2014 Work Study Financial Aid Lee College

Student Assistant – Part-Time Pay: $7.25 hourly

Part-time Student Assistant while attending college full-time. Assisting with administrative and clerical assignments: organizing, updating, and archiving files, reception, mailroom, and office support duties for the nursing office. The name I worked under was Dodd. Chase Source, L.P., Attorney Resources 9/2010 – 6/2011 ChaseSource Houston Recruiting Agency

Administrative, Clerical (temporary) Pay: $11.00 hourly Six (6) month administrative and clerical position working an evening assignment through a third party for the Texas Attorney General’s office. Duties consisted of organizing, updating and archiving case files, and scanning documents. The name I worked under was Dodd. Thompson Coe Cousins & Irons, LLP, Houston, Texas 6/1/2006 – 9/10/2010 www.thompsoncoe.com

Legal File Clerk. Pay: $24,000.00 annually

Organized and maintained litigation case files; assisted paralegals with the organization of trial documents; managed offsite storage of case files; assisted with mailings and Office Services duties; assisted with document scanning, copying, bates numbering, and binding associated with hearing and trial notebooks and/or appellate filings; assisted with front desk and general office duties; assisted Office Manager with coordinating and conducting interviews for additional file clerk as the office grew. The name I worked under was Dodd. Tri-Gas, Inc. 9/1996 – 3/2001

Administrative Clerk. Pay: $11.50 hourly

Heavy Filing, A/P Coding; Assisted with recording customer payments, and Deposits, in A/R, Dispatch Department, Cell phone accounts, uniform account, and Cleaning /tidying up main office at times for Y. ADELE BURLESON

Deer Park, Texas

Home: 936-***-****.

**If no answer, please, leave a message.**

Email: **********@*******.***

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when owners came to visit; reception relief; purchasing of office supplies; and new customer credit reference checks. The names I worked under were first, Burleson, then later Dodd.

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