Customer Service Desktop Support
Resume:
Albert E. Hopkins Jr.
****************@*****.***
Technical Skills
•Adapt to change and balance competing demands
•Ability to work independently and as part of a team
•Planning and organizational skills
•Software/application installation support
• Helpdesk experience – Reset AD account password,
15 years customer service experience
• Command of the English language;
• The ability to be flexible, and interface professionally with all levels of internal and external customers;
• Demonstrate outstanding instructional skills;
• Patience and Friendly attitude
• Exceptional driving and training skills;
• Ability to accurately maintain and organize paperwork;
• Managing multiple tasks, often with competing deadlines;
• Preparing clear, concise and informative reports, correspondence and other written materials;
Work Experience
InfoTech Learning Center (Intern) - (January 2019– August. 2019)
• Desktop support and resolving Network printer issues
•Planning and organizational skills
•Software/application installation support
•TCP/ IP configuration and Active Directory/Services- setting up Windows Servers, Network Account
C R England Trucking - Truck Driving Instructor – June 2006- January 2008
Prepare and deliver instructional activities that facilitate active learning experiences.
establish and communicate clear objectives for all learning activities.
prepare classroom and range for class activities.
instruct and monitor students in the use of learning materials and equipment.
use relevant technology to support instruction.
observe and evaluate student's performance and development
provide appropriate feedback on work.
encourage and monitor the progress of individual students.
maintain accurate and complete records of students' progress and development.
update all necessary records accurately and completely as required by laws, policies and school regulations.
prepare required reports on students and activities.
Hopkins Prescription Pharmacy- Store Manager, CSR- January 1973 – December 1999
Family-owned retail pharmacy business. Assisted customers with daily needs according to the instructions of Management. Communicated daily with various customers on behalf of their prescription need. Overcame conflict resolution with new and existing customers. Coordinated the sales of different store items. Performed cashier duties daily with deposits and purchase transactions. Managed inventory control with both pharmaceutical and retail items.
EEDUCATION/ Professional Certifications
Bachelor’s Degree in Political Science – University of Houston-Downtown December 2018
MCSA – Windows Server 2016 Training March 2019
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