Human Resource Customer Service
Resume:
Christine Black
Human Resource Administrator
EDUCATION
Current Student: Regent University
Certification Business Office: Dorsey
Business School
Army Reserve Administrator Course: 2023
Unit Pay Administration Course:2023
SKILLS
● Human Management
● HR Information System
● Business Advancement
● Workplace Improvement
● Budget and Payroll
● Regulatory compliance
CONTACT
7147 Mount Zion Cir, 5105
Morrow, GA 30260
*****************@*****.***
WORK EXPERIENCE
Army Reservist Administrator (Civilian) 40 hours weekly Fort Gillem, GA 30297 December 2023 to Present.
● Provide insight for various sensitive personnel matters for organizational and management within the Government organizations.
● Communicate to stakeholders, and customers providing recommendations for projects and compliance.
● Manage travel program for organization.
● Provide customer service to internal and external customers.
● Review regulations to ensure appropriate changes are applied.
● Administrative support for overall readiness of 3 MED organization. Identifying deficiencies utilizing various programs.
● Prepare military personnel actions, researching analyzing pay issues, reviewing incoming regulations, ensuring compliance with rules and regulations, advising on pay and personnel processes.
● Prepare military correspondence and orders and maintaining files.
● Prepare military personnel actions including evaluation reports, applications for appointment, promotions, individual orders, retirement point cards, or transfers.
● Manage and maintain personnel records for the organization.
● Provide technical advice on establishment and maintenance of pay accounts ensuring compliance with laws and regulations as well as researching complex pay issues.
● Process payments and maintain archive filing system.
● Serve internal and external customers, safeguard PII sensitive information.
● Safeguard classified and unclassified information.
● Asist in developing Standard Operating Procedures insuring uniform interpretation and application.
Military Admin Specialist (Civilian): 40 hours weekly North Charleston, SC 29406 February 2023 to December 2023
● Support staff and organization to identify, analyze, problem-solve, and resolve potentially complex issues and difficult situations that rise throughout the organization.
● Advise commanders and personnel on pay, benefits, entitlements, incentives, and assist with correcting pay issues.
● Providing insight into understanding various sensitive personnel matters for organizational and management within the Government organizations.
● Review regulations to ensure appropriate changes are made.
● Prepare military personnel actions, researching analyzing pay issues, reviewing incoming regulations, ensuring compliance with rules and regulations, advising on pay and personnel processes.
● Prepare military correspondence and orders and maintain files.
● Prepare military personnel actions including evaluation reports, applications for appointment, promotions, individual orders, retirement point cards, or transfers.
● Manage and maintain personnel records for the organization.
● Provide technical advice on establishment and maintenance of pay accounts ensuring compliance with laws and regulations as well as researching complex pay issues.
● Process payments and maintain archive filing system.
● Serve internal and external customers, safeguard PII sensitive information.
● Safeguard classified and unclassified information.
● Asist in developing Standard Operating Procedures insuring uniform interpretation and application.
● Research and analyze data ensuring reports available for internal and external organizations.
Student: Park University, El Paso, TX Regent University, Virginia Beach, VA Charleston Cosmetology Institute, North Charleston, SC, June 2019 – January 2023
Warrior Transition Unit: September 2018- June 2019: Recovering from a broken knee.
Human Resource Specialist US Army Active Duty: 40 hours weekly FT Bliss, TX, August 2017 – September 2018
● Manage all late arrival personnel to the organization. Provide fundamental human resource knowledge as a Military Administrative Specialist and Manager. Responding to various HR inquires daily to internal as well as external customers. Using electronic systems to gather, maintain and report to staff.
● Manage Brigade deployment and individual training readiness. Execute the Brigade’s supply and logistics program. Evaluation of all HR sections, research laws and regulations, develop policies, guidelines, and desk references. Working with staff at various organizational levels to identify, analyze, problem-solve, and resolve potentially complex issues and difficult situations that rise throughout the organization.
● Conduct training needs analyses for all departments and collaborate with department head to prepare appropriate training plans accordingly with key training initiatives that improve staffing morale, and significantly reduce retention.
● Supervised and lead teams of HR Generalists, providing leadership and support necessary to ensure expectations are met and aligned with policies, procedures, and productivity standards.
● Provide critical logistical support, coordinating itinerary and scheduling appointments, provide information to personnel and make recommendations concerning the efficient uses of organization.
● Assist employee’s beneficiaries in completing retirement and benefit forms ensuring all documentation is accurate and submitted within required deadlines on military personnel and finance programs.
● Assists with answering customer questions regarding Retirement and Benefits information.
● Assist with preparing written correspondence to provide information to retirement system employees.
Human Resources Specialist: US Army Active Duty: 40 hours weekly Honolulu Hawaii November 2013 – April 2016
● Delivered strategic and operational direction to support the HR operations, with a focus on meeting the HR needs of hundreds of employees with a focus on meeting the HR compliance measures as well as achieving and sustaining operational efficiency.
● Evaluation of all HR sections, research laws and regulations, develop policies, guidelines, and desk references.
● Researched and improved employee handbooks, training, and various company policies, achieving harmonization on crucial HR functions, including employee relations and retention.
Admin Specialist: US Army Active Duty: 40 hours weekly FT Gordon, GA November 2011 – April 2013
● Supervised and lead teams of HR personnel. Provided leadership and support necessary to ensure policy expectations were met and aligned with organizations overall procedures for sustainable operation and efficiency.
● Maintained personnel record accountability for organization.
● Provide critical logistical support, coordinating itinerary and scheduling appointments, information to the team and make recommendations concerning the efficient uses of available resources.
● Develop human resources best practices to create a center of excellence.
● Identify/resolve complex HR problems,
S1 Personnel Specialist: US Army Active Duty: 40 hours weekly FT Huachuca, AZ November 2009 – April 2011
● Involved in recruitment of employees, including pre-screening, interviewing, training, scheduling, and inputting HRIS and maintaining staffing levels.
● Compile data and create files and presentations to present at briefings. Conducted training needs analyses all departments and collaborate with department heads to prepare appropriate raining plans accordingly with key training initiatives that improve staffing morale and significantly reduce retention.
● Investigate complaints of potential conduct such as harassment, discrimination, and unfair treatment to include witnesses and reviewing statements.
Human Resources US Army Active Duty: 40 hours weekly Honolulu Hawaii November 2002 – April 2009, 40 hours weekly
● Assist on all human resource support matters.
● Oversight of all strength management and strength distribution actions
● Responsible for the readiness, health, and welfare of personnel
● Maintain emergency notification data.
● Provide management advisory services in all HR functional specialties.
● Develop guidelines/SOPs to assist in improvement of HR processes.
● Lead projects that include performing analysis of existing and new HR requirements
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