Customer Service Front Desk

Christopher Curtis McLaughlin

Washington, DC

Mobile: 202-***-****

E-mail: ***************@*****.***

Summary of Qualifications

Performance driven with consistent attention to detail. Extremely positive attitude, multi-task-oriented with the ability to plan, organize, demonstrate, and complete projects in both an efficient and timely manner. Proficient and comfortable working with computers and performing manual tasks. Effective when working with or without supervision. Competent in using multiple software applications including Microsoft Word, Excel, and Power Point.

Professional Experience

Concierge/Package Handling Supervisor, Classic Concierge, Washington DC April 2021 - Present

●Demonstrate exceptional customer service by welcoming guest, prospective tenants, vendors, and all other associates to our property,

●Act as liaison and build superior rapport with current, past/ future tenants, contractors, and guests to ensure a positive and fulfilling experience while living and visiting the community.

●Assist the leasing office with response to emails, screening calls, assigning keys, and delivery of notices.

●Organize and maintain cleanliness of the Package Rooms, Front Desk, Lobby, and refreshment areas.

●Preserve sensitive electronic tenant data bases including packages, amenity reservations, and a host of other requests.

Licensed Stylist, Yvette’s Hair & Nail Salon, Washington, DC Feb. 2013 - Present

●Set and achieved highest standards in retail execution providing customers with outstanding customer service.

●Managed inventory and pricing to achieve required margins and labor targets. Also facilitated accurate weekly, monthly, and annual management reports upon request.

●Worked closely with stylists and product vendors

●Assist in on-site interviewing, training, development, and counseling processes of newly hired stylists.

Assistant to Executive Director, The Labor Heritage Foundation, Washington, DC June 2009 – Jan. 2012

●Maintained director’s calendar

●Screened all calls and utilized all office automated software in accordance with the director’s requests.

●Coded, sorted and filed documents using established electronic filing system

●Perform research duties and assist in the facilitation and planning of meetings and presentations.

●Interact with various union representatives and the director of The Labor College

●Respond to customer inquiries and maintained daily mailroom operations.

Education/CertificatesCosmetology Operator’s License 2016 - Present

1.Howard University 2007-2008

2.University of District of Columbia 2001 – 2002

3.William McKinley Sr. High School- HS Diploma Graduated 1995

References Upon Request

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