Customer Service Call Center
Resume:
Todd W. Cox
Hilton Head Island, SC 29926
Email: ****.*.***@*****.***
Experience
April 2012-
Present Johns Hopkins Hospital – Baltimore, Maryland
Position: Life Safety Supervisor/Locksmith
Started as a locksmith. Install, program, repair various manufactures locks and card readers, and maintain key records, various institutional locksmith duties. Promoted 4/2015- Present: Life Safety Supervisor. Supervise 8 employees. Distribute work, create purchase orders, schedule vendors, payroll, approve time off.
Sept. 2009-
April 2012 Max’s Empanadas – Baltimore, Maryland
Position: Operations Manager
Set up and start a successful small restaurant/carry out. Assist in all aspects of day-to-day operations, including ordering supplies and food, customer service, sales, vendor relations.
April 2008-
May 2009 Architectural Materials Inc. – Forest Hill, Maryland
Position: Account Manager/Detailer
Customer Service, doors, frames and door hardware, work closely with contractors
to determine the door, frame and hardware for large commercial remodel or new
construction projects, work closely with coworkers on quotes.
April 2007-
April 2008 Clark Security Products- Silver Spring, Maryland
Position: Will Call Manager
Sales, Customer Service, manage employees, organize training classes, merchandising, payroll, perform employee evaluations, and provide technical support to customers and fellow employees, vendor relation, all aspects of distribution of security products in a call center/warehouse distribution center.
April 2006-
April 2007 Coastal Business Machines – Reisterstown, Maryland
Position: Sales/Customer Service/Shipping & Receiving
Receive and make outbound sales calls. Assist customers in returning their UPS for repair. Warehouse functions including shipping and receiving.
Oct. 2000-
April 2006 Clark Security Products- Silver Spring, Maryland
Position: Customer Service Manager
Sales, Customer Service, manage six employees, organize training classes, conduct sales meetings, perform employee evaluations, and provide technical support to customers and fellow employees, vendor relation, all aspects of distribution of security products in a call center/warehouse distribution center.
April 2003-
Sept. 2010 Helen’s Garden Restaurant – Baltimore, Maryland
Position: Floor Manager, Server, Food runner, Host/Greeter
All aspects of restaurant front end work.
Nov. 1998-
Oct. 2000 John Hopkins Hospital – Baltimore, Maryland
Position: Locksmith
Install, program, repair various manufactures locks and card readers, and maintain key records, various institutional locksmith duties.
Dec. 1994-
Nov. 1998 American Security Distribution- Elkridge, Maryland
Position: Inside Sales supervisor, Sales Manager, Sales, customer service, manage employees, shipping & receiving, employee reviews, vendor relations, employee scheduling, will call sales, all aspects of distribution of security products in a call center/warehouse distribution center.
Feb. 1994-
Dec. 1994 Safemasters – Baltimore, Maryland
Position: Materials Coordinator
Order parts for technicians and branch stock, inventory control, customer service, will call / over the counter sales, various locksmith duties, maintain key records.
Sept. 1985-
Feb. 1994 The Security Store / Village Lock and Key – Columbia, Maryland
Position: Locksmith.
Locksmith technicians, customer service, inventory control, attend various locksmith classes.
Education
PRP Locksmith Certification from Associated Locksmiths of America (A.L.O.A)
Certified Registered Locksmith
Various certifications from industry related classes.
1985 Graduated from Arundel Senior High - Odenton, Maryland.
References are available upon request.
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