Customer Service Account Management

EARL L. THOMPSON

****************@*****.*** 661-***-****

OBJECTIVE

Dedicated and experienced professional seeking a position in customer service or guest relations, offering extensive experience in project management, account management, business operations, retail sales, and security.

SKILLS

Strong leadership and team management abilities.

Excellent customer service and client relationship skills. Proficient in property management and renovations. Experienced in sales, negotiation, account management, and asset protection. EXPERIENCE

The Home Depot Katy, TX

Flooring and Appliance Specialist

December 2017 – September 2022

• Achieved $1 million in sales, demonstrating exceptional product knowledge and customer service skills.

• Assisted customers in selecting and purchasing flooring and appliances, providing expert advice and recommendations.

• Managed inventory and merchandising for the flooring and appliance department.

Davidson Security Katy, TX

Asset Protection Specialist

March 2016 – November 2017

• Monitored and maintained security protocols for retail environments, ensuring the safety of employees and customers.

• Conducted regular security audits and risk assessments, implementing measures to prevent loss and theft.

2

Visionary Property Management Co. Palmdale, CA Project Manager

March 2010 – June 2013

• Oversaw inspections, renovations, and preparations of properties for lease.

• Managed multiple projects simultaneously, ensuring timely completion within budget.

H.W. Hunter Chrysler & Dodge Lancaster, CA

Sales / Special Financing

November 1998 – April 2001

• Exceeded sales targets in automotive sales, specializing in assisting clients with challenging credit histories.

• Excelled in automotive sales, consistently exceeding sales targets, and earning recognition for top performance.

• Specialized in assisting clients with challenging credit histories, successfully navigating complex financing solutions.

• Developed and implemented effective sales strategies, including personalized customer consultations and follow-ups, leading to high customer satisfaction and loyalty. EDUCATION

Antelope Valley Community College Lancaster, CA

Some College Coursework

Completed May 2013

CERTIFICATIONS AND TRAINING

California Food Service Handler's Certificate

Managerial and Customer Service Skills

Veteran, U.S. Marine Corps

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