Customer Service Representative

Summary

Highly motivated bilingual customer service professional with experience working in high volume call center environments. Excellent communication, customer service, problem-solving skills: strong team player and quick learning abilities. Seeking a position that offers opportunities for advancement, growth, and longevity.

Skills

Fluent in Spanish

Answering multi-line telephone system

Processing payments

Data entry

Certifications

Office 365

Communicating with Empathy

Experience

Harned Insurance Services

Katy, Texas

Receptionist/Customer Service Representative

Answered multi-line telephone system, assisted clients with payments and providing copies of documents, entered data into company’s management system, keeping up with office birthdays and planning for celebrations, assisting owners with traveler arrangements and scheduling meetings.

August 1, 2019 to January 12, 2024

Boss Ladies Income Tax

Houston, Texas

Receptionist/Customer Service Representative

Answered multi-line telephone system, assisted clients with making appointments with tax specialists, filing, copying, and faxing.

March 15, 2017 to July 15, 2018

Adult Toys

Houston TX

Cashier/Customer Service Representative

Answered phones, assisted customers with product questions, cashier, ordering inventory.

May 1, 2015 to February 28, 2017

Education

Atascocita High School (2010)

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