Quality Assurance Assisted Living

JOANNE MUMLEY

ALF ED (CORE) LNHA, MHA MDIV, OTA

Phone: 904-***-****

Email: ************@*****.*** Location: Florida/Connecticut

C E R T I F I C A T I O N S

&

L I C E N S E S

Assisted Living – Florida CORE

License/Certification (#16103716)

Nursing Home Administrator

License: Connecticut #2124

and Florida #NH 6565

Occupational Therapy Assistant

FL#OTA514 / CT #152

Certified Dementia Practitioner

National Council of Certified

Dementia Practitioner

Anglican Chaplain/Priest

P R O F E S S I O N A L

A S S O C I A T I O N S

Florida Health Care Association

Former Committee Board Member &

Quality Assurance Cabinet

American College of Healthcare

Administrators

ACHCA CT/FL Chapters

S K I L L S Q U A L I T I E S

United States Air Force Veteran

Restoration -Recovery – Healing for low star facilities

Fully COVID-19 Vaccinated

Healthcare Management

Census Mix/Development

Finance Management

Power BI

Baldrige Criteria of Excellence

Six Sigma

P R O F E S S I O N A L S U M M A R Y

Restoration, recovery, and healing: Leadership in Senior Living. Specialty with Struggling Facilities. Influential, transformational, solution-focused, and visionary leader with 25+ years of dynamic hands-on experience. Promoting optimal resident care management, quality assurance (QAPI), senior living census development, rehabilitation, memory care. Proven expertise in ensuring assisted living facilities & nursing home operations. Aligned with business goals while providing catalyst to enhance productivity, drive revenue and profit growth.

E D U C A T I O N

Master of Science (MS) Healthcare Administration, Grand Canyon University

Thesis: Baldrige Performance Excellence: A Solution Focus for Connecticut Low Rated

Skilled Nursing Facilities

Master of Divinity (MDiv), Asbury Theological Seminary Cathedral Church of St. Luke

Thesis: Theological Virtue of Hope

Faith Endorsing Body: Communion of Evangelical Episcopal Churches, USA (CEEC, USA)

Ordained Priest by Archbishop Quintin Moore on Sept.2012 http://ceecusa.org

Commission on Chaplaincy, CEEC-Province USA, Endorsing Agent,

The Rt Revd. Ryan Mackey OCC, OSBG, MA, MM, MA (Dunelm) Bishop Ryan D. Mackey, Endorsing Agent ****@************.***

Bachelor of Science (BS), Religion, Liberty University

Associate of Science (AS), Occupational Therapy Assistant and Developmental Disability, Manchester Community College, Manchester CT

Notable Achievements

Evidenced Based Research and Capstones

Baldrige Performance Excellence -

A Solution Focus for Low Rated Connecticut Nursing Homes - Evidence Based

Grand Canyon University (2019)

Student Poster Presentation: Baldrige Performance Excellence: Evidence-Based Practice.

ACHCA Convocation 2020.

Theological Virtue of Hope Evidence Based • Asbury Seminary (2010)

Duke Center for Spirituality, Theology & Health Symposium (2010)

Dementia and Alzheimer’s Education.

Initial and 4-hour annual education for all facility teams.

Nursing Home Staff: End of Life & Bio Ethics.

Two grants written and accepted for Nursing Homes

Tayor Senior Homes, Jacksonville, FL

Written and awarded grant for Taylor Sr. Homes,

for EHR Software for Nursing carts.

Beechwood Transitional Care, New London, CT.

JAVA Music Club Ombudsman Grant: Awarded to Grant processor,

data collection, analysis, and presentation development for stakeholders. Grant given to only SNFs in CT

and is decided upon by State Ombudsmen. https://javagp.com

SENIOR LIVING

(ALF ED - NHA)

Consulting: Occupational Therapy and

Litchfield Woods HCC & Sharon HCC – Athena Healthcare Systems Torrington, CT Nursing Home Administrator – Litchfield Woods Healthcare Center: 1 Star Facility. 160 bed long term care & rehab facility. 250 employees. Sharon Healthcare Center: / 3 star 88 beds.

April 2022 to Nov.2023

.

Litchfield Healthcare Center

Census: Increased facility from 139/160 beds upon arrival to 155/160 resident capacity.

Team Building & Engagement: Decreased agency staff to zero. Center

QAPI: Moved facility from Star 1 to Star 2 Level Quality Assurance and Performance

Improvement for survey prep & review.

Finance Preparation of the annual budget for facilities staff to carry out programs and services.

Professional Team & Vendor Credentials updated.

Environment Facility is a safe, clean, comfortable, and appealing environment for residents, visitors, and staff, compliance with applicable legal, regulatory, and accreditation.

and reimbursement guidelines & standards

Heritage Creekside Assisted Living – Good Samaritan Society Kissimmee, FL

Assisted Living Facilities (ALF) Administrator – Nov. 2020 to April 2022

Census: Increased by 97% in 11 months. Occupancy management strategy that improved census

and fiscal health for the facility. Created “Lunch & a Tour” Marketing & Sales.

Medication Errors: Decreased medication errors from 20% to 0 % in 10 months; documented.

QAPI: Quality Assurance/Performance Improvement (QAPI) process, developed and

implemented a quality improvement plan.

Team Building & Engagement: Staff retention. Recruit, hire, train, and team in varied roles.

Team scheduling. Performed Covid 19 testing for the campus staff. Professional Team

Credentials updated.

Resident Wellness & Council: Lead management meeting residents and to provide

opportunities for wellness and family support such as grief work and counseling.

Coordination of “Brains & Balance” initiative for contract therapist to assess cognition.

and balance as well as providing education for functional abilities in the home.

Finance: Business Development with enlightened programs, touring and financial

Management. Use of Power BI.

Environment: Oversee operations of an assisted living community and implement, maintain,

and coordinate operations, projects, and financial matters within core areas.

Poet’s Seat Health Care Center Greenfield, MA

Assistant Administrator – July 2020 to Sept. 2020 (Contract)

Resident Council &Wellness: (63 beds) Assisted the Administrator in planning, developing,

organizing, implementing, and directing the day-to-day functions of the facets its programs

and activities in accordance with current state, and local standards, guidelines, and regulations that govern the long-term care facility.

QAPI: Development and implementation of written policies and procedure that governs the operation of the facility.

Assisted in establishing, policies regarding resident’s right to quality of life and care via the resident’s comprehensive.

assessment and care plan. Developed and maintained written job descriptions for each staff position in accordance with the

Americans with Disabilities Act.

Bloomfield Center for Nursing and Rehabilitation; Beechwood Post-Acute & Transitional Care CT

Administrator-in-Training (AIT) – Jan. 2015 to Sept. 2015

Resident Wellness & Council: 900-hour AIT Program in 120-bed skilled nursing facilities.

ICE CREAM CAFÉ’(Beechwood ): Created a resident lounge into a Café for lunches, specialty coffees and ice cream for residents.

CT OMSBUDMAN AWARD: After being gifted with the Music &Memory Program facilitated by Recreation Dept.

Beechwood was awarded the Ombudsman Award for the special use of music in the lives of our residents. Beechwood is 5-Star facility.

QAPI: Assisted the Administrator in ensuring the quality and appropriateness of resident care

meets or exceeds company/ industry standards.

Team Building & Engagement: Instilled compliance with applicable legal, regulatory, accreditation & reimbursement guidelines &

standards. Participated in recruiting, hiring, providing orientation/training and retaining enough qualified staff to carry out facility

programs and services.

HOSPITAL & HOSPICE CHAPLAIN

6 CPE - Clinical Pastoral Education

Communion of Evangelical Episcopal Churches, USA. CEEC

Ordained a priest under the Archbishop Quitin Moore

Cathedral Church of St. Luke, Orlando FL TEC Diocese of Central Florida (425 ASA Renovation of Welcoming

and Hospitality Ministries - increased attendance and participation in Cathedral groups and Parish events)

MAYO CLINIC HOSPITAL - Jacksonville Clinic- Jacksonville, FL (Acute). 9/18 - 2/19 On Call & Schwartz Rounds Clergy

Assistant to Dean / Pastoral Counseling 3/09 – 06/11

VITAS Healthcare, Daytona & Ft. Lauderdale, Florida. Middlebury, CT 05/16 - 2/18

Clinical Pastoral Education- ACPE/CPEI CPE Experience included but not limited to: Acute, Trauma, Neuro-ICU Medical ICU, Peds to Adults

Med- Surg ICU, Palliative care, Acute family support groups, medical staff education.

Heal VITAS Healthcare (2 CPE) Jacksonville, Fort Lauderdale, FL (Hospice) 2016

D Duke University Hospital, Durham, NC 1 CPE (Neurology ICU, Neurology, 5/0708/07

Ja Jackson Memorial Health System/Univ of Miami, FL Tra ICU, Med/Surg. ICU. (1 CPE) 6/06 8/06

Bapt Medical Center, Jacksonville, FL Medical/Surgical (1 CPE) 12/-5/05

Lawrence & Memorial Hospital, New London, CT Cardiac and Cardiac Rehab-(1 CPE) 10/03-3/04

Assessments/Documentation: Spiritual Assessment and Plan of Care Responsible to provide treatment for patient's case.

QAPI – Quality Assurance and Performance Improvement for survey prep & review. Establishing quality assurance

and improvement.

Documentation for Spiritual Care validity. Endurance of pastoral care and privacy per HIPAA requirements.

Serve on facility committees, attend requirement RISK meetings Maintaining patient records and require Quality Assurance and

Performance Improvement for survey prep & review. Establishing quality.

Cenenus Census Building/ Marketing: Case mix development, Screened hospital referrals to determine the cost

of to ensure quick approval of all referrals. Close partnership with marketing team to

maintain census and to expand referral sources. Public support: Organized and hosted Clergy “Thank You”

You Event hosted for12 clergy personnel). Community Relationship building.

couns Bereavement and Pastoral Counseling: Grief support, education, and counseling. After care support for family, facility,

and Vitas teams. Conflict resolution counseling, active listening.

Te Team Engagement /management: Attend interdisciplinary meetings with facility team. Worked

with Disciplinary team and participated in care planning. Readiness: Chart audits. Participated in annual & complaint,

surveys. Updated survey preparedness prepared necessary plans of correction.

Performed life safety& environment assessment for needs.

book Facilitator: Alzheimer’s Family Support, Grief, Bereavement, Coping with life challenges,

Pu Public Speaking: Both high and low church service, preaching, Eucharist. City wide Celebrations, Veteran Day ceremony,

Weddings, Anointing, Graveside, Funeral, Celebration of Life and Memorials

Assessments/Documentation: Performed life safety /Spiritual Assessment and Plan of Care responsible fpr

nsible provide treatment for patient's clinical status: chronic disease, cardiac, neurological, etc.

Set short-term and long-term goals f patients' recovery, assist in achieving goals. Maintaining patient records and required

rategic Pl Strategic planning: SWOT, mission, values, goal setting & achieving, vision casting and

LBWA Leadership by Walking by Walking Around

Team Huddle - education for staff, daily concerns, celebrations, and end of life.

Dementia/Alzheimer’s Education. Initial and 4-hour annual education for all facility staff.

Stephen’s Ministry; Community clergy, Hospice Life & Bio Ethics.

Huddle - education for staff, daily concerns, celebrations, and end of life.

St

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