Business Analyst
Resume:
PARKER TEST
**** ******* ***** **, ***. C*
Aurora, IL 60504
******.****@*****.***
WORK EXPERIENCE
Weiss Lawn Care Carol Stream, IL
Account Manager/ Client Relations Specialist January 2024– November 2024
Acted as the primary point of contact for clients, serving as their main liaison with the company.
Persuaded clients to enroll in services and provided comprehensive support throughout the year.
Managed all client inquiries, concerns, and complaints, ensuring prompt and effective resolution to maintain high levels of satisfaction.
Managed a portfolio of 1,600+ new and existing customers, guiding them through the entire sales and onboarding process.
Provided tailored service recommendations and configured application settings to align with client needs and preferences, ensuring ideal service delivery.
Shared expertise in company processes and applications across teams to enhance operational efficiency and support cross-functional collaboration.
Highly adaptable to changes in services and processes.
Northern Illinois University Housing Dekalb, IL
Community Advisor August 2021 – August 2023
Managed residents assigned to my care as well as mediating conflict
Enforced rules and standards
Handled sensitive information
Fostered positive relationships with peers and residents
Responsible for promoting growth of others as well as being on-call several times a month
Responded to emergency situations
Trained future Community Advisors
Helped develop the Community Advisor and managerial interview processes
Conducted interviews
Led tours of residential rooms and community resources
Northern Illinois University Housing Dekalb, IL
Desk Assistant September 2020 – August 2023
Provided customer service for a wide range of needs
Used problem solving skills to investigate and resolve complex dilemmas
Connected customers with resources
Logged and processed mail for residents
Conducted audits
Mundelein Montessori School Mundelein, IL
Assistant Teacher May 2019 – June 2022 (Winter/Summer Breaks)
Took care of children ages twelve weeks to twelve years old
Supervised children on school field trips
Communicated with parents
Assisted co-workers by adapting to new situations
Entrusted with the protection and nurturing of young minds
Learned how to keep calm in emergency situations
Hobby Lobby Vernon Hills, IL
Stock Person November 2016 – July 2018
Maintained store appearance
Processed and stocked product
Collaborated with employees and communicated with customers to provide satisfactory customer service
Trained new hires on store policy and procedures
Attended team meetings
EDUCATION
Northern Illinois University, Bachelor of Science 2018 – 2023
Major in Political Science
Minor in Business Administration
Minor in History
Oxford University, Oxford, UK SUMMER 2022
NIU Study Abroad Oxford Program
Vernon Hills High School, High School Diploma 2014 – 2018
Achieved Honor Roll Junior and Senior years
Lacrosse team 2014 – 2016
TECHNICAL SKILLS
IBM SPSS - Statistics software
MS Dynamics 365
MS Word, Excel, Outlook, PowerPoint, Access
Google Docs, Sheets, Slides
Basic C++
Learning SQL
PERSONAL SKILLS
Adaptive
Strong work ethic
Collaborative
Resilient in crises
Curious and interested in learning
Patient
Supportive and empathetic
Conflict resolution
Trained on the fundamentals and importance of team building and trust
Positive attitude
Certifications
Microsoft Certified: Dynamics 365 Fundamentals (CRM)
OTHER EXPERIENCE
Election Judge for DeKalb County 2020 and 2022
Member of the National Society of Leadership and Success
Volunteered at Mundelein Montessori School 2019
AWARDS AND HONORS
Huskie Celebration of Academic Excellence 2018 and 2019
CA Team Player of the Year 2022
References available upon request
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