Project Management Manager

Summary of Relevant Qualifications

Results-driven professional with extensive experience in managing enterprise-wide implementations in diverse business environments; holds a Master Certificate in Project Management, leveraging the PMI-PMBOK Methodology, PMP pre-requisites.

Extensive functional and operational expertise in managing and leading projects, reducing cost and increasing performance. Strong oral and written communication skills; problem solver; ensures strategic goals and objectives are met working with multiple levels of internal and external stakeholders. Skilled in needs assessments, process improvement, stakeholder engagement, risk assessment, cross-functional collaboration, project migrations and deployments, functional testing, and Scrum framework.

Additional skills and experience include:

Tools/Applications – Microsoft Office Suite, SharePoint, Microsoft Azure DevOps, Microsoft Project Server, Google Workspace, Clarity PPM, Jira, Scrum, Product Roadmap, HP Application Lifecycle Management (ALM)

Program/Project Management – Technical Team Leadership; Stakeholder Management, Financial/Budget Management, Vendor Management, Project Charter and Plan Creation, Agile Project Management (Waterfall and Agile Implementation), Release Management, Software Development Life Cycle Management (SDLC), PMO Standards and Governance

Client/Portfolio Management – Technical and risk/issue management strategies; requirements gathering monitoring to deliver projects on time and on budget; facilitates Joint Application Development (JAD) sessions

Change Management – Planning, training, and execution of knowledge transfer of post implementation activities

Professional Highlights and History

Senior Project Manager April 2022 – Current

Blue Cross Blue Shield Association (Contractor) 40hrs/week

Facilitate weekly program meetings with Business Executives and Data Analytics management.

Responsible for outreach to the Plans community to facilitate the training and onboarding of users to a new Membership and Enrollment reporting platform.

Create presentations for monthly meetings with CareFirst stakeholders and analyst for 35 Plans.

Responsible for managing, allocating and tracking training and certification for new reporting tool; and coordinate training of resources with vendor partners.

Ensured the organization’s seamless decommissioning of a legacy reporting tool and migration of users to a new platform.

Ensured Business Readiness for new reporting system and operational system upgrades.

Responsible for site management and administration of the teams SharePoint site.

Participate in planning meetings across the organization.

Senior Project Manager January 2020 – July 2021

U. S. Census Bureau - ASRC Federal (Contractor)

Responsible for the delivery of a User Interface to capture and ensure accuracy of Census data collected by field operations personnel based on personal interviews.

Facilitated and led Sprint meetings and hosted daily stand-ups with the development and test teams to ensure continuous collaboration and on-time delivery.

Provided bi-weekly status updates to Senior Level Management which included an assessment of project risks and mitigation strategies with a plan to minimize project impact.

Tracked progress of testing cycles to ensure defects are closely monitored, documented, and included root cause analysis data points.

Program Manager/Senior Project Manager April 2018 – September 2019

CareFirst - Federal Employee Program Operations Center (FEPOC) (Contractor)

Provided Project Management support and coordination of Statement of Work (SOW) deliverables for the infrastructure organization.

Conducted discovery sessions with stakeholders and the call center representatives to understand their process, validate processes and incorporate their input as requirements.

Advocated for opportunities to develop new Standards and Procedures (SOPs) based on process inefficiencies discovered during interview sessions with users.

Partnered with technical lead to define/present a current state architecture for the Enrollment and Claims platforms as part of a modernization initiative.

Senior Program Manager March 2013 – April 2018

CareFirst Blue Cross Blue Shield (Contractor)

Directed the program’s implementation and delivery of a new Financial Rating System for the Underwriting and Actuarial (U&A) organization.

Partnered with the Enterprise Program Management Office (PMO) to ensure processes are appropriately aligned to the PMO’s program guidelines.

Managed annual budget of $8M+ and ensured deliverables were met within budget.

Ensured the schedule, deliverables and artifacts adhered to the standards and governance of CareFirst Enterprise PMO.

Developed and published quality performance metrics for leadership reporting.

Met with Quality Defect Review Board (DRB) and ensured compliance to enterprise quality assurance metrics.

Provided monthly program updates to the Executive Steering Committee on the program’s status, financials, issues, and risks.

Closely monitored vendor contracts, purchase orders, and SOW, ensuring all were endorsed, costs accrued, and approved.

Worked with leads of various functional teams to develop a mitigation strategy to solve a major data issue that improved the health of the organization and its ability to accurately price its products with consistency.

Developed PowerPoint presentations and communicate to program and business stakeholder’s the project’s risk(s) and program strategies, providing an approach for the path forward.

Senior Project Manager September 2012 – March 2013

Independence Blue Cross Blue Shield (IBC) (Contractor)

Provided project management support for various projects within the Program IT Portfolio and four project charters; (Customer Service, Provider IVR, Medicare Appeals and Grievances and well as Commercial Appeals and Grievances.

Monitored and analyzed project's performance and closely tracked project variances to align with Highmark’s master project schedule.

Met with senior management weekly to provide status updates. Provided recommendations to resolve issues and outlined best approach to challenges encountered during Highmark merger.

Partnered with the Customer Service Senior Director to coordinate technical activities between Highmark and the IBC Membership migration.

Senior Project Manager May 2007 – March 2012

CareFirst - Federal Employee Program (FEP) Operations Center (Contractor)

Managed a team of developers, testers responsible for migrating and automating business rules into the PEGA Rules Engine enabling analysts to create, update and change rules for the claims adjudication engine.

Managed a matrixed team of business analysts, developers, testers through the implementation and delivery phases of the FEP Claims and Enrollment platform.

Managed test case development aligning closely with the offshore testing team.

Accountable for overseeing test execution and ensuring compliance to defined quality metrics.

Managed the automation of workflows using ClearQuest to administer development processes from requirements definition which helped improve team communication.

Managed and tracked test, requirements, and development with HP Application Lifecycle Management (ALM) ensuring compliance to quality metrics.

Led a Proof-of-Concept (POC) effort for an enterprise-level Customer Relationship Management (CRM) solution for the FEP program.

Senior Project Manager June 2004 – February 2007

Department of State (Contractor)

Conducted a department-wide Skills Assessment survey outlining the current workforce’s skills required to support the Integration Competency Center.

Delivered a Strategy Alignment Tool that enabled senior management to better assess current staff and appropriately align resources to tasks that best utilized their skills based on the department’s strategic objectives.

Developed standard project implementation templates including business and process requirement specifications, test plan templates, and project reporting standards.

Account Manager/Project Manager January 1993 – November 2003

Bell Atlantic - Verizon Information Technology (Employee)

Managed a cross-functional technical/business team as part of a post-merger integration of GTE and Bell Atlantic legacy call center applications.

Assessed project scope to align appropriate resources to meet schedule and approved funding.

Supported a team of Subject Matter Experts (SMEs) ensuring that products and services and Standard Operating Procedures (SOPs) were created, updated as appropriate and stored on the team’s shared file storage database.

Performed gap analysis on incumbent system to identify requirements for migration from legacy to the new platform during a major merger and acquisition.

Developed processes and led a support team of twenty vendor resources to systematically convert and consolidate large volumes of reference information from multiple legacy sources.

Implemented solutions that ensured effective on-line distribution and access to procedural and reference information.

Assisted the technical lead in the design and development of a conversion tool that enabled the transition of legacy content into a web-based content repository.

EDUCATION

Potomac College Degree Program – Information Management

Credit Hours equivalent to Associate Degree

George Washington University

Master’s Certification in Project Management

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