Scrum Master Information Technology

Natesa G Sabapathy

***** ***** ***

Fremont, CA. 94536

Ph: 248-***-****

***************@*****.***

Summary:

Seasoned Scrum Master with over a decade of specialized experience in Agile and Scrum framework. Excels in facilitating team dynamics, promoting Agile and Scrum principles, and driving projects to successful completions through effective product backlog management, sprint planning, and execution. Thrives in complex business and technical environments, utilizing tools like Jira, Confluence, and others to boost team productivity and deliver exceptional value to customers.

Skills:

● Agile, Scrum, XP, Kanban, Lean, Waterfall, and SAFe methodologies.

● Jira, Jira Align, JQL, Confluence, SharePoint, MS Outlook, and Teams.

● DevOps, CI/CD, TDD, ATDD, BDD, MS Azure, Mobile and Data Analytics.

● Scaled Agile (SAFe) PI Planning, Scrum of Scrums (SoS) and Art Syncs.

● Creating an environment of Inclusiveness, Equity, Empathy, Empowerment, Psychological Safety, Transparency, Communication, Collaboration, and Cooperation within the Scrum team that enabled to deliver value to the users and ensured continuous team performance improvement.

● Coming up with Team Working Agreement, Story Definition of Ready (DoR), Definition of Done (DoD) and making sure that the teams followed them.

● Working with the Product Owner to maintain a healthy Product backlog.

● Facilitating Sprint Planning, Daily Scrum, Backlog Refinement, Sprint Review and Sprint Retrospective events.

● Ensuring dependency management, technical debt, risks, and impediment removals are appropriately handled.

● Providing insight into the Agile team’s delivery plans and progress to the stakeholders in a transparent manner.

● Organizing and facilitating the product release activities by following the SDLC governance standards.

● Measuring team’s delivery, maturity and performance and reviewing these metrics with the team members.

● Being detail oriented, with a positive attitude and open to feedback.

● Having excellent communication, problem-solving, conflict management and interpersonal skills.

Professional Experience:

Lead Scrum Master.

Wells Fargo, San Leandro, CA. (July 2022 – July 2024).

● Trained and mentored two scrum teams (different locations in US and India) in Wells Fargo’s Customer Lending projects, Team size: 9 members in each team.

● Facilitated Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective and Backlog Refinement meetings, enhancing team dynamics and product delivery.

● Maintained dashboards in Jira for transparent sprint execution tracking.

● Provided sprint metrics such as Sprint Goals, Burn Down, and Velocity charts, Team Predictability Index, and Churn Factor to the Leadership team.

● Took proactive actions in resolving impediments faced by the teams during the design, development, and testing of various types of notifications (alerts) sent out to Wells Fargo (Home and auto loans and credit card) customers.

● Monitored the teams in their product release activities making sure that all the testing was done, business and technical approvals were obtained, and the required documentation had been prepared.

● Worked with the Deployment Manager (RTE), and the Product Owners during the PI Planning and SoS sessions in the Customer Service projects.

● Helped in resolving issues the teams faced when using various DevOps, CI/CD and BDD tools such as Git, Puppet, Bamboo, Splunk, Selenium, SonarQube, Cucumber, etc.

● Helped the teams to become cross functional and self-organizing.

Scrum Master (SAFe).

TIAA (Teachers Insurance Association of America), Charlotte, NC. (Nov 2021 - June 2022).

● Led two Scrum and Kanban teams, focusing on solution creation for key projects. Team size: 9 and 10 members.

● Coached the teams in Agile and Scrum Framework.

● Facilitated all the Scrum events.

● Helped the teams in efficiently managing dependencies and risks to ensure the team’s ability to meet sprint commitments.

● Actively participated in the PI Planning and SoS meetings, thus ensuring teams’ shared vision and performance alignment.

Scrum Master (SAFe).

ATT/Direct TV, El Segundo, CA. (May 2021 - Oct 2021).

● Trained two Scrum teams within a large Agile Release Train in enhancing their Agile practices. Team Size: 9 and 11 members.

● Facilitated key Scrum events and helped the teams in resolving the dependencies, blockers and impediments faced by them.

● Contributed to the success of the big Data Management projects in a highly integrated development environment for analyzing various types of video and other streaming data.

Agile and Scrum Coach.

Entergy (Integrated Energy company), New Orleans, LA. (Jan 2021 - Mar 2021).

● Coached the business managers and six teams (in different business domains ) in Agile and Scrum, tailoring their approaches to fit the company’s business needs. Team Size: more than 9 members in each team.

● Advised that they should implement Scaled Agile (SAFe) to facilitate the interaction of various teams in the different business domains (retail power distribution operations).

● Suggested the creation of appropriate data marts for analyzing the regional customers’ electric power consumption data and visualization tools such as Tableau.

Scrum Master and Project Manager.

ASML, San Jose, CA. (Nov 2019 - Dec 2020).

ASML is the leading supplier of integrated chips to the semiconductor industry.

● Worked with multiple Scrum teams (more than 10 members in each team) across different technical domains and locations (Netherlands, Taiwan, and US). that used various types of DevOps and CI/CD tools such as Git, Bitbucket, Puppet, Bamboo, Selenium, Cucumber, Splunk, SonarQube, Jenkins, Kubernetes, etc.

● Coached three teams that were new to Agile and Scrum framework.

● The company’s complex VDI project emphasized the importance of frequent delivery of value, getting early feedback and making continuous improvements in the teams’ performance.

● The project was completed in 20 sprints of two weeks each.

● As the Project Manager for ASML’s Data Centre Upgrade project, successfully completed the project making sure that the project Quality, Cost and Schedule were under control.

Agile Coach and Scrum Master.

Egan Holdings, Austin, TX. (Jan 2019 - Oct 2019).

● Coached the company’s six engineers in Agile and Scrum framework.

● Spearheaded the adoption of the Scrum framework in the building renovation projects, demonstrating the versatility of Agile/Scrum adoption in non-software projects with the support of a highly innovative attitude of company’s leadership.

Scrum Master and Project Manager.

Kaiser Permanente Health Care, Pleasanton, CA. (Mar 2008 - Dec 2018).

● Coached team members in Agile/Scrum and facilitated all the scrum events.

● Helped the Scrum Teams and business users in creating data marts for analyzing and optimizing the company’s medical equipment and supplies procurement process.

● Helped the Scrum Teams execute the Installation of PeopleSoft Supply Chain modules in the Kaiser School of Medicine and Medical Equipment Receiving projects.

● As one of the Project Managers of the billion-dollar PeopleSoft Supply Chain Installation program, was involved in the successful installation and maintenance of PeopleSoft Purchasing, Receiving, Accounts Payable, Project Costing and Asset Management modules.

Education:

● Ph.D. in Systems Engineering, University of Madras, Chennai, India.

● MBA in Systems Analysis, University of Madras.

● PG Diploma in IT, Chisholm Institute of Tech., Melbourne, Australia.

Certifications:

● Project Management Professional (PMP) by PMI.

● Certified Scrum Master (CSM) by Scrum Alliance.

● Certified Scaled Agile Framework (SAFe) Scrum Master (SSM).

● Agile Certified Practitioner (PMI-ACP) by PMI.

● Certified Kanban Expert (Kanban-EXP).

● Lean Six Sigma Yellow and Green Belts.

Awards:

● Gold medal - University First Rank in the MBA Exam.

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