Customer Service General Manager

Al Gayden

Huntsville, AL ***** 256-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Service-focused General Manager, to deliver positive customer service experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

SKILLS

* Customer Service Management

* Problem Anticipation and Resolution

* Budget Control and Cost Reduction

* Financial Statement Review

* Recruitment and Hiring

* Inventory Control and Management

* Effective Leader Consistently Meets Goals

WORK HISTORY

MEAT & PRODUCE MANAGER 5/2023 to CURRENT

Walmart Neighborhood Market - Huntsville, Alabama

* Support store operations by executing daily workload and processes

* Communicate with team to understand daily priorities

* Receive truck, stocks, and organize merchandise and supplies

* Maintain meats and fresh are by following company policy and procedures

* Handle, package, label and culling produce, daily to ensure quality

* Remove damaged or out of date meats and produce

* Assist Front-End with cash drawers and customer service

GENERAL MANAGER 5/2021 to 5/2023

Krystals Restaurant - Huntsville, Alabama

* Inventory purchase and management control

* Managed budget implementation, employee reviews, training, and scheduling

* Developed and maintained relationships with customers and suppliers

* Implemented operational strategies and effectively built customer loyalty

* Directed successful operational turnaround, eliminating over $11K in debt

GENERAL MANAGER 1/2018 to 5/2021

Arby’s Restaurant - Huntsville, Alabama

* Managed budgets, employee reviews, training, and scheduling

* Inventory purchase and management

* Maximized efficiency by coaching and mentoring personnel on policies

* Organized budges, oversaw P&L, and achieved margin targets

* Enhanced operational efficiency and productivity by managing budgets

* Applied performance data to evaluate and improve operations

ASSISTANT GENERAL MANAGER 1/2008 to 12/2017

McDonald’s Restaurant - Rogersville, Alabama

* Managed budgets, employee schedules, reviews and training

* Kept restaurant in compliance with all federal, state and local laws

* Delivered in-depth training to workers in food prep and customer service

* Recruited and hire employees

* Handled money, balanced tills, bank deposits and credit card batches

* ServSafe Manager responsible for kitchen cleanliness and sanitation

* Kept facility in compliance with local health codes, and license regulaitons

Bachelor of Science - Finance/Accounting

Roosevelt University - Chicago, Illinois

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