Project Management Digital Media

Mario W. Pinardi III

Versatile Digital Media Professional with Expertise in Brand Management, Visual Design, and Strategic Project Leadership PROFILE SUMMARY

Dynamic Digital Media Professional with extensive experience in brand management, design, and web development. Adept at leading strategic planning and project management initiatives to enhance brand visibility and drive growth. Skilled in visual merchandising, print and digital design, with a proven track record in optimizing processes and project leadership. Eager to contribute expertise in design roles, digital media management, and web content strategy. ADDITIONAL SKILLS AND EXPERTISE:

• Core Competencies: Advanced Brand Management High-Impact Visual Merchandising Print & Digital Design Expertise Web Development Proficiency Strategic Trend Analysis Innovative Promotional Strategies Effective Sales Management Strategic Planning & Execution Project Leadership & Process Optimization Media Personalization Techniques Public Relations and Communication Training & Development Excellence Product Knowledge and Expertise

• Project Management & Operational Excellence: Strong background in Managing Cross-Functional Projects Proficient in Utilizing Project Management Tools and Methodologies Effective in Resource Allocation, Scheduling, and Budgeting Skilled in Process Optimization and Efficiency Improvement

• Visual Merchandising & Retail Strategy: Demonstrated ability in creating engaging visual displays and coordinating high-volume store events, leveraging design expertise to drive sales and improve customer experience.

• Digital Storytelling & Content Creation: Adept at crafting compelling narratives for digital platforms, enhancing brand storytelling and audience engagement through innovative content strategies. PROFESSIONAL WORK EXPERIENCE

Apple Inc., Cambridge, MA & Columbus, OH

Genius Administrator 2024-2010

• Led the repair intake process, expertly triaging hardware and software issues to enhance customer satisfaction.

• Oversaw all operational activities, including the management of the customer pickup process and tracking of service part inventory and orders.

• Provided customer service support and conducted peer feedback based on repair room observations.

• Completed repair tasks as needed to support both team and customer needs, utilizing the APPLE Steps of Service for optimal customer engagement.

People Operations Planner (Career Experience) 2020-2019

• Coordinated external hiring events and the internal selection process to ensure a seamless recruitment experience.

• Managed documentation administration, maintaining and organizing files across the employee lifecycle for regulatory compliance.

• Advocated for employees by addressing inquiries and facilitating access to necessary resources.

• Maintained the timekeeping system with a focus on accuracy and efficiency. Retail Technical Specialist (a.k.a. Family Room Specialist) 2010-2007

• Delivered industry-standard technical support, fostering positive relationships and enhancing customer understanding of Apple products.

• Performed technician duties, servicing a variety of Apple devices to ensure timely repairs and resolutions.

• Developed and delivered personalized product/software education, boosting customer satisfaction and loyalty.

• Managed the repair process and supply management, ensuring efficient operations to meet customer expectations. Nationwide, Inc., Columbus, OH

Senior Communications Coordinator 2018-2009

• Directed the conceptualization and design of administrative and technical media for retirement plan products, aligning with organizational goals and branding standards.

• Addressed and resolved print and digital production concerns, applying knowledge management techniques to streamline processes for the timely delivery of high-quality materials.

• Managed extensive print and digital design projects for clients with a net worth exceeding $10 billion, demonstrating adaptability to diverse client needs.

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614-***-**** ********@*********.*** Boston, MA

Operations Coordinator 2009-2003

• Led the development of administrative and non-marketing media for 457 deferred compensation plans, optimizing processes and ensuring regulatory compliance.

• Proactively tackled print production issues for plan products, guaranteeing accuracy and timeliness.

• Crafted personalized client media for medium- to large-scale clients, improving client engagement and satisfaction. Financial Services Analyst 2003-1999

• Provided advanced service assistance and conducted financial transactions for Deferred Compensation plan participants, ensuring accuracy and efficiency.

• Built and sustained profitable operations through marketing correspondence, handling plan-based legal issues, and executing business recovery processes.

• Created administrative support and financial documents, contributing to seamless plan administration and operational efficiency. Marshall Field’s Department Stores, Columbus, Ohio Visual Merchandiser 2006-1999

• Collaborated with the merchandising team to create optimal visual displays, enhancing customer experience and driving sales.

• Designed and executed profit-generating store events and print collateral, contributing to successful store-wide events. Assistant Sales Manager 1999-1997

• Demonstrated leadership in training and managing sales teams, focusing on product knowledge, visual merchandising, client services, and recovery.

• Liaised with executives to address business trends, guest issues, and staffing needs, aligning with organizational goals.

• Facilitated communication with large-scale vendor representatives, addressing product issues and enhancing sales performance through staff training.

Tommy Hilfiger USA, Columbus, Ohio/New York, NY

Vendor Representative 1999-1993

• Managed high-volume men’s sportswear and accessories departments, achieving sales exceeding $5 million.

• Executed in-store promotions to enhance brand visibility and customer engagement.

• Provided comprehensive training for store management and associates, optimizing sales performance and product knowledge. Ohio University, Athens, Ohio

Public Relations Coordinator – College of Fine Arts 1993-1991

• Coordinated nationwide events for alumni, including seminars and workshops by famous alumni, to secure donations for the university.

• Designed promotional materials and statewide posters for the School of Theater's Mainstage Season, boosting engagement and attendance.

EDUCATION:

Master's Degree in Digital Media

• Northeastern University, Projected Completion in 2026 Master of Education in Counselor Education & Therapy

• University of Dayton

Bachelor of Science in Journalism, Visual Communication, Design / Marketing

• Ohio University

CERTIFICATIONS & TRAININGS:

• Certified Internet Webmaster, Certification Partners CIW

• Technical Writing Expert, Certification Partners CIW

• Project Management Training / Certification

• Brand Identity & Management Seminar, The Ohio State University

• Registered Representative, NASD • Series 6 License

• Product Internship, The Sun, London, UK

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