Customer Service Project Manager

NICOLE DILLON Cell Phone: 239-***-**** E-mail: ********@*****.****.***

ADMINISTRATIVE PROJECT MANAGER

PROFILE:

Detail-oriented, articulate, analytical, and able to improvise when needed. On a daily basis able to transcend cultural, economic, and social differences with ease.

CORE STRENGTHS:

Excellent Verbal /Written Communication Expert Software Knowledge Open-Minded /Flexible

Stellar Customer Service Honest / Loyal Excellent Attendance Record

Proactive Multi-Tasking Congeniality

KEY ACHIEVEMENTS:

Homeless Task Force Team

Feed and clothe the homeless in the community

Accepted in California School of Law

Dean’s List

Most Active Award

Candidate for mayor

EDUCATION:

Florida Gulf Coast University 2013

Bachelor of Art Degree – English

Florida South Western State College 2010

Associate of Arts Degree – General Studies

Florida South Western State College 2002

Institute of Health Professionals Certificate – Medical Billing & Coding

Fort Myers Institution of Technology 2002

Institute of Health Professionals Certificate- Certified Nurse Assistant

WORK EXPERIENCE

NICOLE’S HALLELUJAH POUNDCAKES AND MORE 2019- Present

CEO & Founder/ Fort Myers, FL

Bake pastries to order

Help customer by meeting their need with suggesting cake

Marketing display and advertise product for sale

Bargain shop

REMEDY INTELLIGENT STAFFING

Executive Assistant / Customer Service Representative / Fort Myers, FL 2015 - 2017

Managed and maintained personnel records and files in an automated or hard copy system, monitored and complied with suspense actions

Reviewed written correspondence for completeness and correctness before procuring appropriate signatures and forwarding the document to the intended recipient

Provide assistance and referrals to customers who need help in accessing labor market information, educational opportunity information, employability skills, career counseling, career advancement and employment search guidance.

Develop and data enter job orders from businesses by telephone, internet, or in person and record information electronically in the data collection systems to facilitate the selection and referral process.

Organize and coordinate job fair activities and employment events for the Center.

Develop and maintain contact with training providers, public and private business partners, partner organizations, and other community and faith based organizations to share information and coordinate service delivery.

Represent the Center on various committees which involve public speaking or taking a leadership role.

Attend meetings and give presentations to promote the Center, the Business Services Center and the Resource Room services to area businesses, professional organizations, and community based agencies.

ACCELERATION MIDDLE SCHOOL

Paraprofessional / Fort Myers, FL 2014 - 2015

Managed and maintained personnel records and files in an automated or hard copy system, monitored and complied with suspense actions

Correspond and plan with faculty daily curriculum

Follow guidelines in classroom by preparing for class activities

PUBLIX SUPERMARKET 2011 - 2014

Customer Service / Fort Myers, FL

Meet the need of the customer

Making sure communication with the customer is accurate and clear

Take orders for parties

Record and log all orders with accuracy

FLORIDA SOUTHWESTERN STATE COLLEGE 2008 – 2010

Student Assistant/ Secretary /Fort Myers, FL

Manage daily, weekly, & monthly agenda meeting

Answering the phone calls and redirect when necessary

Preparing and disseminating correspondence, memos & forms

Organizing documents and paperwork and maintaining a filing system

Greeter

HIDDEN OAKS

Certified Nursing Assistant/ Fort Myers, FL 2003-2005

Take patient vital sign

Feed, bathe, and dress patient

Answer calls for help in patient behavior

Set up medical equipment and assist with medical procedures

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