Data Entry Office Assistant

JASON TOLBERT

Sacramento, CA ***** ***************@*****.*** 916-***-****

Key Skills:

Alcohol and Drug Counseling Conflict Resolution Customer Service Coaching and Mentoring MS Office Data Entry

Excellent verbal and written communication skills

Professional Experience

All in Together non-profit, Sacramento CA 03/2024 - present Non-Profit worker with the youth.

Help mentor and youth make good choices in life and also teach life skills and other programs aimed at youth and youth violence.

CALPERS, Sacramento, CA 05/2007 – 05/2015

Benefit Program Specialist

Aided CalPERS members via telephone, TDD machine, e-mail, written correspondence and fax

Interpreted and applied the California Public Employee Retirement Law and Public Employee’s Medical and Hospital Care Act to active and retired members, employees, beneficiaries and the public

Initiated request for CalPERS forms, packages and booklets via an online database

Processed demographic and health information changes using the CalPERS online database

Completed customer transactions using multiple databases that support the CalPERS business processes

EDD, Sacramento, CA 03/2007 – 05/2007

Office Assistant (Typing)

Logged, prioritized, and sorted incoming mail. Delivered mail trays to various areas of the office for processing

Verified and sorted documents received from the district offices to their appropriate batch type

Verified and batched transmittals and researched errors found in batches and made corrections to resubmit for processing

BOARD OF EQUALIZATION, Sacramento, CA 03/2006 – 02/2007 Office Assistant (General)

Responsible for opening, verifying, batching remittances and documents used for Sales Tax Returns, Prepayment Forms, Amended Returns and Accounts Receivables

Batched and processed work as well as rotated assignments as needed

Logged, sorted, and prioritized incoming mail tray and delivered mail trays to various areas of the office for processing

Verified and sorted pay documents to their appropriate batch type and verified and batched transmittals

Researched errors found in batches and made corrections to resubmit for input

Possessed a strong knowledge of departmental policies and procedures

Utilized various Microsoft Office applications, such as Access, Excel, Internet, Outlook and Word

RON ALLEN & ASSOCIATES, Sacramento, CA 11/2004 – 11/2007 Loan Originator

Explained the homebuyers loan application process with clients, including explaining the policy and procedures set forth by the Department of Real Estate JASON TOLBERT

Sacramento, CA 95831 ***************@*****.*** 916-***-****

Ensured accuracy and completion of loan documents

Followed-up on the loan application ensuring all applicable deadlines were met

Communicated with financial institutions, clients and representatives relating to the status of the loan application

SACRAMENTO CHILDREN’S RECEIVING HOME, Sacramento, CA 08/2000 – 03/2003 Supervising Residential Counselor

Oversaw a staff of 16-22 residential counselors and approx. 48 children between the ages of 5-18

Answered incoming calls, responded to questions regarding the children, staff and family members

Created daily schedules of activities including arts and crafts, educational and fun outings, medical appts and visitation with family

Wrote disciplinary reports for both staff and children regarding issues and actions that occurred throughout the day

Trained staff on department procedures including written incident reports

Utilized various Microsoft Office applications and operated office equipment such as photocopier machine, 10-key and fax machines

Education

INTER COAST COLLEGE, Rancho Cordova, CA AA in Alcohol and Drug Counseling with a minor in Mental Health

Pharmacy Technician Certification

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