Customer Service Production Manager
Resume:
Lee Torbush
Lilburn GA *****
************@*****.***
OBJECTIVE: A stable career with a company that shares my core values. These values include but are not limited to integrity, honesty, customer service, and a commitment to family.
QUALIFICATIONS: I have been involved in manufacturing, sales and management in a variety of capacities. It is this diverse background that enables me to adapt to almost any environment or task.
WORK HISTORY:
Bold Lighting: Production Manager 2/2023- Present
Manage small production team in the assembly of architectural LED lighting
Oversee all aspects of inventory control, production, and shipping and receiving
Establish and organize inventory to increase efficiency in order fulfillment
Create and document standard operating procedures across all departments
KGM Technologies: Director of Operations 3/2021- 10/2022
Responsible for daily operations of the Production, Quality and Maintenance departments
Prioritize work orders to meet daily, weekly and monthly goals based off projected materials and resource availability
Establish and document production procedures for ISO certification
Manage Maintenance of facility and equipment through internal personnel as well as outsourced services
Managed and established quality control processes and daily activities
Managed RMA and warranty department. Handled customer service through the warranty department
Developed OSHA and ISO 9001:2015 programs.
Created emergency contingencies and injury and illness plans
Manage a team of 50+ employees over 2 shifts.
Continuous improvement through process flow analysis, capital equipment improvements, and employee awareness/training programs.
Smyrna Truck and Cargo: Plant Manager 2/2019-8/2020
Responsible for daily production scheduling of truck bed manufacturing facility.
Prioritize work orders to meet daily, weekly and monthly goals based off projected materials and resource availability
Coordinated production schedule with inventory team to ensure work flowed through the system properly and efficiently
Manage Maintenance of facility and equipment through internal personnel as well as outsourced services
Applied lean principles to increase productivity and reduce rework
Work with sales staff to address customer service issues
Developed safety program.
Manage a team of 50+ employees through 5 direct reports.
Continuous improvement through process flow analysis, capital equipment improvements, and employee awareness/training programs.
Consolidated Engineering Corp: Project Logistics Coordinator 2/2015-2/2019
Responsible for all inbound and outbound freight including small package, legal loads and heavy haul loads both domestic and international. Identify and negotiate with freight carriers for best rate and service. Control inventory for stock and job specific items. Daily use of Microsoft Office and NAV ERP system as well as multiple freight company online applications. Customs compliance for import and export
Innerface Sign Company: Production Manager 3/2014-2/2015
Manage all aspects of production for a midsized custom sign company. This included material ordering and inventory management, estimating, personnel management, production scheduling, communication with project managers and company owners.
Consolidated Engineering Corp: Lead Fabricator/Installer 4/2012-3/2014
Lead a crew in all aspects of fabrication of large industrial heat-treating furnaces. Field installs of equipment. Training and mentoring of crew members in shop math and blue print reading.
Image Maintenance: Fabricator/Estimator 12/2010-8/2011
Estimate and fabricate custom metal projects and signage per customer specifications. Weld and form steel and aluminum
Entertainment Design Group: Fabricator 1/2010-12/2010
Fabricate custom movie sets from design drawings. Order materials as needed for the project. Recommend equipment purchases to improve process. Weld and form steel and aluminum
Angles Wood and Graphics: Production Manager 6/2009-1/2010
Responsible for all aspects of production of custom electric signs including estimating, job costing, employee scheduling, install and procurement. Managing people and equipment to ensure quality and profitability goals were met.
Signal Signs: Production Manager 4/2008-2/2009
Responsible for all aspects of production of custom electric signs including inventory control, job costing, employee scheduling, coordination with install and accounting. Instrumental in the implementation of CRM/MRP software.
Southlake Marine: General Manager 2/2006-4/2008
Responsible for all functions of a new dealership including development of marketing plans, maintaining both major unit and parts inventory, training and managing employees in all departments. In less than 2 years grew the business from start-up to $4.5 million in gross sales. Implemented dealership management software.
Maltese Signs: Shop Foreman/ Lead Fabricator 2000-2006
Fabricate custom aluminum signage to meet customer specifications. Manage a team of 10+ employees to maximize production with considerations of budget and schedule. Inventory control, estimating, and customer relations. Constant improvement thru Kaizen and Lean manufacturing principles. . Weld and form steel and aluminum
Lockwood Sign Group: Lead Fabricator 1997-1999
Fabricate custom aluminum signage and channel letters. Assist design, estimation and install. Maintain production schedule. Manage and train team members. . Weld and form steel and aluminum
Barnes Quality Signs: Fabricator 1995-1997
Fabricate custom aluminum signs, channel letters, and awnings. Maintain production schedule. Train new team members. . Weld and form steel and aluminum
Thrall Car: Fabricator 1994-1995
Calibrate, setup and operate CNC press brakes and shears. Meet production and quality standards. Responsible for team development. Quality and safety representative. Car Builder “A” certified.
SPECIAL TRAINING/ EDUCATION:
Jonesboro High School Class 1985
Woodbadge for the Twenty First Century
Premier leadership training. Covered conflict resolution, team building, goal setting and communication.
OSHA 10 Hour Certification
Contact this candidate