Quality Engineer Customer Service

JONATHAN CHARLES

Easley, SC 386-***-**** **@*******************.*** LinkedIn Profile

PRODUCT DEVELOPMENT AND TECHNICAL SALES LEADER

Innovative leader with 20 years of consistent success across diverse business verticals – manufacturing, operations, product development, quality management, and technical sales. Successful in driving process improvements that transform underperforming areas, elevate business performance, and guarantee compliance, including the successful attainment of ISO 9000 certification. Proficient in various aspects of engineering roles, encompassing mechanical design, capacitor design, process engineering, and database design. Proven track record of securing patents for cutting-edge designs and leading product development from concept to market. Known for delivering record increases in sales, revenue, productivity, quality, and cost reduction by leading aggressive business initiatives.

Skilled in building and managing high-performing teams, including providing training to ensure top-flight performance. Astute at cultivating strong, long-term business relationships with employees, customers, and vendors, focusing on attaining common business objectives. Adept at serving as the face of a business, excelling in technical sales and collaborative partnerships to drive growth and success. An out-of-the-box thinker with subject matter expertise in understanding and dealing with complex situations. CORE SKILLS AND COMPETENCIES

• Motivational Leadership

• Process Engineering & Transformation

• Lean Operational Improvements

• Quality Assurance & Control

• Operational Efficiency Enhancement

• Manufacturing Optimization

• Product Development

• Technical Sales Optimization

• Technology Integration

• Database Design & Implementation

• Employee Performance Management

• Cross-Functional Collaboration

• Complex Problem-Solving

• Customer Relationship Management

• Data-Driven Decision-Making

SELECTED CAREER ACHIEVEMENTS

Boosted high-energy capacitor production for nuclear fusion research by over 100% through process innovation.

Cut reject rates from ~5% to 0.75% in 2 years based on data analysis and implemented strategies that increased annual production from 750K to 2M units over 3 years at AmRad (2021–2024).

Revolutionized production at Cornell Dubilier by transitioning to 6-line flow process, increasing daily output from 4–5 to 100+ units and windings from 300 to 2K+, raising manufacturing value from <$60K/day to >$125K/day.

Established and operated a satellite factory in Ft. Smith, AR for daily shipments to major customers, creating manufacturing policies and procedures, later adopted company-wide and remaining in use today.

Implemented a training documentation process, including Job Operation Audits that delivered prompt and direct feedback, leading to increased accountability and a marked improvement in product quality on the production line.

Designed and managed manufacturing of new production machinery to improve efficiency and scalability.

Awarded multiple patents for capacitor-related designs and contributed to developing several additional patented innovations.

Achieved certification in OnShape 3D modeling and CAD software, supporting advanced design and manufacturing capabilities.

Created FileMaker Pro databases to manage quality, safety, production, training, and maintenance.

Identified/addressed upstream process constraints, including impregnation and final testing, to enhance production efficiency. PROFESSIONAL EXPERIENCE

CORNELL DUBILIER ELECTRONICS Liberty, SC 2024

Operations Capacity Manager

Spearhead the entire manufacturing process for extreme high-energy density capacitors utilized in electrical transmission, nuclear fusion research, and military applications. Formulate and implement comprehensive capacity plans to support business growth, successfully overseeing the transfer of production equipment and processes from another facility.

Achieved over 100% performance increase by spearheading a major paradigm shift from single-operator assembly to team- oriented process flows, optimizing resource utilization.

Reduced reworks and test rejects by approximately 15% by introducing robust quality control procedures, fostering supplier/customer relationships at the line level, and ensuring inspections at every production stage. JONATHAN CHARLES PAGE 2 OF 2

Expanded workforce from 22 to 95 operators and managed 3 direct reports across 6 functional areas, driving improvements in quality, production output (~200%), and employee engagement.

Enhanced line performance by implementing daily activity monitoring, data collection, and communication boards, raising manufacturing value by ~$70K per day.

AMRAD MANUFACTURING (AMERICAN RADIONIC CO.) Palm Coast, FL 2021 to 2024 Vice President – Technology / Quality and Safety

Established daily production meetings with managers, supervisors, and process technicians to review performance data, identify issues, implement solutions, and verify results. Developed and implemented comprehensive system for documenting work instructions, tracking personnel training, conducting operator audits, and managing safety and disciplinary actions.

Upgraded inventory accuracy from below 80% to over 95% by reorganizing warehouse layout and standardized processes.

Directed ISO 9001:2015 certification project and subsequent surveillance audit, building the infrastructure, training leadership, and implementing required processes to successfully pass all audits and ensure compliance with industry standards.

Implemented rack tracking system with unique IDs, enabling traceability of individual parts to employees, production stages, and key raw material lot numbers.

Designed OEM products, conducted cost analyses, and prepared competitive quotes for new business opportunities.

Created maintenance work order tracking system to monitor unplanned downtime, preventive maintenance, material usage, and labor, utilizing critical ROI data to improve equipment reliability.

Designed mechanical components for custom in-house production machinery using 3D CAD, managing quotation and procurement processes with in-house and external manufacturers. AMERICAN RADIONIC CO. Palm Coast, FL 2009 to 2021 2017 to 2021: Plant Manager

Oversaw and optimized plant operations, ensuring efficient daily processes to exceed customer expectations and consistently meet KPIs. Defined and enforced comprehensive plant policies and procedures to promote safety and operational efficiency. Supervised and supported personnel by upholding company standards, policies, and procedures while addressing disciplinary matters as needed.

Achieved cost reductions of ~15% by streamlining workflows, eliminating material waste, and dropping unnecessary labor hours.

Played key role in developing patented Compressor Protector Terminal, contributing to innovative product advancements.

Drove continuous improvement initiatives, implementing strategies to enhance plant performance and productivity.

Mentored plant staff, cultivating high-performing team focused on quality, productivity, and collaboration. 2009 to 2017: Sales and Marketing Manager

Conducted competitive analyses to refine sales and marketing strategies, driving improved market positioning and performance. Cultivated strong customer and community relationships, fostering long-term business growth and loyalty.

Designed Power Factor Correction capacitors for American Radionic, augmented customer relations, and expanded market reach. EARLY CAREER

AMAZON.COM Area Manager

EDUCATION & CERTIFICATION

NEW ENGLAND COLLEGE Bachelor of Science (BSc) – Economics, Sigma Phi Epsilon Member ONSHAPE.COM OnShape 3D CAD Certified

ARTICLES & VIDEOS

“How A Service Part Can ‘Kill’ The Compressor” (Article Link) Installation of the Tess 5 on the CPT (Video Link) Turbo 200 and Turbo 200X with CPT (Video Link)

Introduction to Patent-Pending Universal Capacitor Mount (Video Link) PATENTS

Patents (As Inventor) Universal Capacitor Mount – Pending, Fuse Wire – 11,575,298 (2023), Multi-Value, Multi-Phase Power Factor Correction Capacitor – 11,183,335 (2021), Multi-Value, Multi-Phase Power Factor Correction Capacitor – 11,189,425 (2021), Multi-Value, Multi-Phase Power Factor Correction Capacitor – 10,147,549 (2018), Multi-Value, Multi-Phase Power Factor Correction Capacitor – 9,318,261 (2016), Multi-Value, Multi-Phase Power Factor Correction Capacitor – 9,496,086 (2016) Patents (Direct Involvement) Turbo200, Turbo200 Mini, Compressor Protector Terminal

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