Accounts Receivable Customer Service

vSKILLS SUMMARY

Customer Service /information verification

Information Verification

Strong written and verbal communication

Client/Vendor Relations

Team Collaboration

Record/File Maintenance

Administrative Support

Positive Attitude

Works well under pressure

Quick Learner

vPROFESSIONAL EXPERIENCE

CVS /Omnicare Pharmacy FULLY REMOTE

Accounts Receivable/Account Reconciliation Special Projects Genesis Chain (2023-present)

oReview Accounts to verify overall outstanding pharmacy balance qualifies for interruption of service for mediation in long term care facilities as well as being the sole contact for our Genesis facility chain across the nation.

oManage and maintain direct contact with Genesis corporate office on over 350 chains

oElected to work with and continue partnership with biggest facility account/contract

oWorked directly with supervisor and management weekly to ensure partnership thrives

o

Accounts Receivable Specialist Account Reconciliation (2022-2023)

oReview Accounts to verify overall outstanding pharmacy balance qualifies for interruption of service for mediation in long term care facilities.

oPerformed insurance verification for 30 accounts daily

Joined mentor training program to assist new hires

Worked closely with facility partners all over the country

Accounts Receivable Specialist(2022-2022)

oReview accounts to ensure patients balances have valid insurance applied ( if no insurance on file actively checking databases for medicare/medicaid)

oVerified if insurance is on file that it was billed properly to open medications and sent to billing in a timely manner so claims can be processed

oFollowed all collection processes after reviewing insurance information to collect on open pharmacy balances

o Contacted attorney’s, facilities, as well as patients/responsible parties to verify insurance/collect on account balances to ensure patients can continue to be billed correctly and continue to receive medications with no interruptions

June 2022 won monthly receivables’ award for Leadership recognition

Assessed 45 accounts daily for insurance or to collect monies owed

Oversaw all payments processed on accounts posted correctly

Collected over 100% of cash goal set fourth by management team every month

HIBU Inc/Yellowbook King of Prussia, PA

2017- Collection Specialist –Account Reconciliation Specialist

oCreated own position with director of the department to prevent sending accounts to a 3rd party agency

oWhile maintaining the same duties above I worked with clients to try and save them as future clients

oWorked with clients on to pay via settlements, payment plans, or adjustments to prevent accounts from being sent to an agency within 30 days

o Researched accounts in full detail by reviewing multiple systems, working with other departments, as well as working client’s attorneys.

Negotiated settlements on high dollar accounts

Worked closely with director on weekly basis to ensure issues were resolved

Trained new hires on policies and procedures

Collections Department (2016-2017)

2016- Senior Collections Specialist

oFollowed dunning process to save accounts from having services expired by answering any necessary questions regarding current services/future services in full detail as well as explain by dashboard how their current services are doing

oRecommended any necessary changes to ad campaigns as well as navigating them to the correct departments to assist in any changes

o Researched to solve any billing/credit problems with consistent follow up to rectify payment/customer service matters on accounts all while answering multiple inbound calls and making 75 + daily calls.

Awarded 8 monthly top performer awards

2018 awarded top performer of the year

Cross trained in customer service department

Delta Lighting Products Trevose, PA

Credit/Collections Department (2014-2016)

oMaintained and updated customers’ accounts, make daily collections calls (100+ a day), ensure customer satisfaction by answering any questions or when needed referring to the appropriate department

oResearched as necessary to solve problems

oDocumented status of collection efforts

oRecommend action and continue to follow up with delinquent accounts, contact customers via phone, email, fax or mail to ensure money owed to the company is paid within credit terms, research and resolve invoice disputes, process credit card payments daily, also held accountable for the decisions of credit approval or suspension, and assist credit manager with daily duties as needed.

Trained and mentored new hires

Responsible for maintaining relationships for top dollar accounts

Was 2nd in command when manager was out and made credit decisions on behalf of company

Blo Out Blow Dry Bar Willow Grove, PA

Scheduler (2014-2014)

oHighly Skilled in greeting guests professionally and with an upbeat personality

oWell versed in managing multiple phone line systems with incoming calls,

oIn-depth knowledge of directing customers to the correct person

oAdept at giving accurate and detailed information to in store clients and callers (pricing, explaining products and procedures we provide), demonstrated capability of updating appointment calendars, and schedules, highly capable of keeping reception area and whole salon clean and organized on a daily basis, effective organization skills of when running low on supplies for the salon (drinks, products, desk supplies, bathroom supplies, etc.)

oWorked with unhappy customers on resolution on issues

oManaged salon of closing duties

Food and Bevera

Food and Beverage (2013)

oAttended food and safety seminar/training, interfaced with multicultural and handicapped guests

oTrained of new employees

oSold food and beverages in indoor restaurant, took and filed orders, prepared and assembled food items in a kitchen area, including the use of a fryer, grill, and other industrial cooking equipment,

oCash handling (both manual and using computerized registers)

oWorked independently or as part of a large team, working long shifts.

Worked closely with management when tourists groups of 150 plus

Assisted on closing registers on a nightly basis

vEDUCATION

Some College—80 credits Pennsylvania

vAdditional Skills

Quick books

SAP

Change Healthcare

State Medicaid Sites

Reflections Programs

Salesforce

Oracle

CRM

Microsoft Programs

vOther Interests

Hiking/camping

Adult Soccer League (2013-2020)

Disney’s Softball team (2013-2013)

Allison Burke

H: 23Yorktown Ct. Blue Bell PA 19422

P: 215-***-****

E: *.*********@*****.***

Walt Disney World Orlando, FL

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