Customer Service Human Resources

Sandra Zeigler

*** * ********** ****, **********, AL 36109

Phone: 678-***-****

Email: *******@*******.***

Objective

Seeking a position that reflects my experience, skills, and personal attributes including dedication, meeting goals, creativity, and the ability to follow through.

Ability Summary

Client Space System

Oasis System

HRP

Data Entry

Customer Service

Employment History

11/2021 - 02/2023

Peo Onboarding Specialist

Paychex Inc, Atlanta,GA

Process and issue employee paychecks and statements of earnings and deductions

Verify attendance, hours worked

Process payroll and new employee on-boarding using human resources management system software

Upload reports, enter job codes, transmit data once information is created

01/2010 - 02/2018

Customer Service Specialist

Assurant, Duluth, GA

Manage customer calls

Balance multiple tasks including phone calls, loan review, and documenting case notes

Troubleshoot customers inquiries and problems

Offer constructive feedback

Resolve customers' complaints by offering workable solutions

Build and maintain effective internal working relationships and support teamwork in meeting company's goal

Research loan inquiries

09/2009 - 01/2010

Student Coordinator

DeVry University, Alpharetta, GA

Provide students with transcripts status, audit class credits for their degree plan, and assist with making class changes

Screen student and direct them to correct staff members

Compile school information and related materials

Distribute information to students

Issue students' ID

Answer incoming calls

06/2000 - 09/2009

Senior Sales Assistant

Beneficial Finance, Stockbridge, GA

Review and audit loans

Reconcile and process loans for customers

Train new associates

Adhere to federal and state regulations and guidelines

Develop and maintain customer filing system

Audit and document all processes and procedures for account executives

Pull daily branch audit reports

Process customers' deposits, and money orders

03/1997 - 06/2000

Collector

HSBC/Household Retail Services, Chesapeake, VA

Manage high volume inbound and outbound phone calls

Address and resolved customers' complaints

Gather and verify all required information for tracking purposes

Refer unresolved grievances to designated staff

Train new collectors on department procedures and policies.

Education History

Human Resources

Bachelor's Degree

Devry, Alpharetta, GA

Detailed References

Contact this candidate