Customer Relationship Management

MARK SILKA

Wilmington, NC • **********@*****.*** • 734-***-****

Consultative Sales Customer Relationship Management Sales Forecasting

PROFESSIONAL SUMMARY

Seasoned sales and customer service professional with a proven track record in exceeding revenue and customer satisfaction goals. Adept at developing strong relationships with key decision-makers and implementing effective sales strategies to drive growth. Skilled in consultative sales, customer relationship management, and sales forecasting to enhance business performance.

●Managed 35 accounts weekly, generating over $5 million in annual sales with a 10% increase for 2023.

●Awarded SYSCO President's Club Award in Sales, demonstrating exceptional performance and leadership.

●Recognized with US Foods Rising Star award for outstanding contribution to company growth.

AREAS OF EXPERTISE

Sales Customer Relationship Management Sales Strategy Consultative Selling Budget Management Market Research Vendor Management Inventory Control Business Development Sales Forecasting Problem Solving Retail Management Marketing Persuasive Communication Financial Analysis Revenue Analysis Customer Engagement

PROFESSIONAL EXPERIENCE

Territory Manager Sales Consultant Feb 2011 - Oct 2024

US Foods – Metro Detroit, MI (2011-2021) & Wilmington, NC (2021-2024)

Negotiated and secured long-term contracts, contributing significantly to revenue growth.

Implemented sales strategies that drove revenue growth and consistently exceeded quarterly quotas.

Drove consistent double-digit sales growth from 2011 to 2022 by leveraging data-driven sales strategies, expanding customer base, and capitalizing on emerging market trends.

Developed strong relationships with key decision-makers, fostering trust and loyalty in the territory.

Expanded territory coverage by strategically identifying and targeting high-potential accounts.

Conducted comprehensive market analysis to identify potential business opportunities for a more focused approach.

General Manager Feb 2010 - Feb 2011

Sportsmen’s Den/Orlando’s Familia Banquet Center - Riverview, MI

Increased sales/profits through strategic cost control initiatives, by reducing food costs, optimizing inventory management, and improving purchasing processes.

Led comprehensive training programs for waitstaff and kitchen staff, enhancing service quality and operational efficiency.

Marketing Associate Jan 1996 - Jan 2010

SYSCO Food Services - Detroit, MI

Increased brand visibility by creating and executing targeted marketing campaigns that resonated with key audiences.

Improved customer engagement by developing and implementing personalized email marketing strategies.

Collaborated closely with the sales team to drive revenue growth through data-driven marketing tactics and insights.

Prospected and secured new accounts while nurturing and expanding relationships with existing clients to ensure long-term success.

EDUCATION

Associate of Science Henry Ford Community College

HONORS & AWARDS

US Foods Rising Star Award - 2011 and 2012

US Foods Double Digit Sales Growth - 2011-2022

SYSCO President's Club Award in Sales - 1998-2006

SYSCO Double Digit Gross Profit - 1999-2005

Second Place Store of The Year, Gordon Food Service - 1994

TECHNICAL PROFICIENCIES

CRM Software Microsoft Excel Sales Performance Tools Data Analysis Software Marketing Automation Tools Inventory Management Systems Contract Management Software Social Media Platforms Financial Modeling Software Email Marketing Platforms Presentation Software Customer Analytics Tools Project Management Software

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