Customer Service Representative

Ariel F Hendrix 813-***-****

Client-focused Customer Care Specialist with several years of experience in managing key accounts, customer service operations, specializing in booking management, financial transactions, and case resolution using Sales Force, Microsoft Office and Twilio. With a proven ability to handle complex customer interactions, ensure seamless tasks and arrangements, as well as support management with special projects. Seeking to leverage my expertise to enhance customer satisfaction and operational efficiency as an individual in a Customer Service position.

• Money handling abilities

• POS systems expert

• Key Holder Experience

• Recordkeeping Strengths

• Staff education and Training

Customer Service Representative Charter Communications Maitland, Fl 12/2023-04/2024

• Managed customer cases using Sales Force, including booking reservations, checking availability, and processing payments.

• Sent standardized email templates, processed credit card transactions, and handled refunds and fees.

• Dispositioned cases, ensured timely closure, and maintained accurate records.

• Answered customer calls, provided excellent service, and assisted management with special projects as needed.

• Reported to the office for mandatory meetings and training sessions. Customer Service Representative Concentrix Tampa, Fl 03/2021-03/2022

• Providing information related to their account with the stock market and crypto market

• Coordinated client calls to offer expert, individualized service as well as boosting brand loyalty.

• Helped large volume of Clients every day with positive attitude and focus on customer satisfaction.

Line Cook/ Prep Cook The Brass Tap- Craft Beer & Restaurant Tampa, Fl 11/ 2020- 02/ 2021

• Trained and assisted new kitchen staff members.

• Communicated with management on food inventory stock to request order placement.

• Suggested actionable improvements to streamline training procedures. Ariel F Hendrix 813-***-****

Line Cook/Trainer Blooming Brands Tampa, FL 12/ 2017- 04/ 2020

• Coordinated kitchen stations with managers to cut down on customer wait times.

• Created identical dishes numerous times daily with consistent care, attention to detail and quality.

• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Retail Supervisor MacDill Air Force Base – Aafes 05/ 2013 - 02 2016

• Administered daily operations to ensure policies were adhered to by staff.

• Directed departmental alignment on strategies to create strong sales and promotions.

• Identified, analyzed, and executed new and potential products, services, and advertising opportunities.

Education

Bethune Cookman University (Business Marketing) Daytona Beach, Fl 01/2009 - 10/2013

T.R. Robinson High School Tampa, FL 08/2004 – 05/2008

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