Customer Service Store Manager
Resume:
DANIELLE LYNCH
******@**********.***
linkedin.com/in/danielle-lynch-a77515a1
Summary
Successful at promoting products, reviewing financial histories and serving customer needs with a tenacious and thorough approach. Excellent communication, planning and organizational skills. Dedicated customer service professional with strong verbal and written communication skills. Ready to apply analytical and problem-solving skills to help teams resolve customer complaints and foster long-term customer relationships. Confidently adjusts to changing situations and works well under pressure.
Experience
Loan Specialist- Regional Finance Sept 2024-Present
Assist cust with loans, processing pmts, closing loans personal and auto secured. Inbound and outbound calls.
Patient Advocate Specialist- Sherloq Solutions Sept 2023-Present
Assist with inbound and outbound calls tackling over 100 calls a day, assisting patients with billing inquiries as well as setting up payment plans for accounts, assist with insurance verification.
Financial Representative Fidelity Investments Feb. 2021 - Mar 2023
Inbound call -Assisting customers with retirement accounts, enrolling in retirement 401(k) plans through their employer sponsored plans, handling different outgoing disbursements from retirement accounts such as loans, withdrawals and rollovers and pension initiations
Store Manager Cash-2-U Loans Aug 2013 – Sept 2020
Provide financial services for Title Loans and Revolving Lines of Credit Maintain daily goals and reaching maximum potential in growing the company Offering daily assistance by giving award-winning customer services to all customers Handle large amounts of cash on a daily basis Bank drop, handle court proceedings and manage 2 or more employees. Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Laundry Attendant Soap N Suds laundromat May 2011 - Aug 201
Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions. Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order
Assistant Store Manager Family Dollar Jun 2012 - Sep 2012
Assisted store manager in opening and closing of the store, processed bank drops, handled various amounts of cash, set up plan-o-grams for in store sales, provided customer interactions as well stocked multiple products. Rotated merchandise and displays to feature new products and promotions. Walked through store areas to identify and proactively resolve issues negatively impacting operations. Maintained positive customer relationships by responding quickly to customer service inquiries
Senior Sales Representative Seven Eleven Sep 2007 - Sep 2012
Mentored team members in mastering sales techniques to consistently exceed objectives Retained products, service and company policy knowledge to serve as resource for both coworkers and customers Coached team members on security risks and loss prevention to aid in mitigating store theft Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Cashier Customer Service Big Lots Mar 2011 - Jun 2012
Helped customers find specific products, answering questions and offering advice Built relationships with customers to encourage repeat business. Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
Tax Preparer Liberty Tax Service Aug 2008 - Mar 2012
Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions. Danielle and Company, Inc. Completed and filed returns with tax departments at local, state, and federal levels. Assessed client tax situations to determine the best filing options. Prepared tax returns for clients in various industries according to government regulations and requirements.
Cashier Walmart Mar 2008 - Dec 2008
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. Not Found - page 2 Welcomed customers and helped determine their needs. Built relationships with customers to encourage repeat business. Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Front Desk Receptionist Nursing Pro Feb 2007 - Aug 2007
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment Directed clients to appropriate personnel to address concerns, resolve complaints or answer account related questions. Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff Prepared, compiled and filed documents as well as reports presented to various parties Took accurate messages for staff and management to facilitate open and speedy communication.
Education Kee Business College
Skills
administration • basic • cashier • closing • communication skills • computer skills • credit • customer relations • customer service • debit
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