Client Service Customer

Litsha Leeper (First name is spelled correctly)

770-***-**** ************@*****.***

Objective

Office and finance professional with a decade plus of customer/client service experience; seeking the opportunity to utilize my advanced logistic skills and critical thinking intelligence. Education

Bachelor of Arts in Philosophy: Public Policy and Ethics Minor: Communication Studies Experience

Tax Auditor, City of Commerce City

August 2024 – Present

Analyze accounting records of entities conducting business within the municipality.

Determine whether the business is compliant with tax codes and regulations.

Assess tax liability of businesses with economic nexus.

Process refunds, organize data, compose public memorandums. Revenue Tax Specialist, City of Lakewood

December 2022 – August 2024

Process sales tax licenses and tax returns for Lakewood businesses.

Enforce collection activities for non-payment of taxes, process liens and bankruptcies.

Manage the finance department’s front-line communications and customer service to the public and city staff which requires having a wealth of knowledge of the city and its resources. Administrative Logistician, Martin Marietta

June 2017- July 2022

Generated and submitted daily, weekly, and monthly reports of material production.

Documented hours worked by contractors and ensured they matched their weekly billing invoices.

Ensured all payments processed by my department were accurate and filed appropriately for auditing.

Store Manager, Local Charm Jewelry

January 2017-March 2017 (store location closed shortly after starting)

Oversaw all operational duties, accounting, manual sales trend tracking, inventory tracking, scheduling, cleaning and repair maintenance.

In charge of all hiring and training.

Creative control of all visual merchandising and advertising. Counselor/Community Support, Roundup Fellowship

February 2016-September 2016

Provided supervision, coaching, and assistance with living skills e.g. personal hygiene, dining, toileting, etc. for clients that have mental disabilities.

Designed engaging activities for the clients in efforts to increase their interactions with others and to assist them in accomplishing their service plan goals.

Recorded behavioral observations within a format mandated by state government and the non-profit foundation.

Event and Marketing Coordinator, Marcus Garvey Cultural Center August 2014-May 2015

Produced creative marketing materials; newsletters, articles, flyers etc. which has resulted in near and/or reached attendance capacity for events.

Served as a moderator for group discussions regarding campus policies and current social events that have resulted multiple times in the collective organizing of grassroots agendas.

Maintained budget data to ensure appropriate funds can be allotted for events and that the financial plan is not exceeded.

Administered front desk support at the center; greeted all guests, answered the phone, and assisted students in navigating our resources.

Student Rights Advocate of Student Senate, University of Northern Colorado August 2014-May 2015

Facilitated the student grievance process in effort to guarantee students receive evenhandedness.

Monitored funding and council meetings to ensure the findings are equitable for all parties.

Served on the Equity and Diversity Council to remain abreast of campus changes, report back. Marketing and Public Relations Assistant (Summer Internship), City of Greeley May 2014-August 2014

Produced marketing material via Microsoft Office Suite and Adobe Photoshop; press releases, city event brochures, and email blasts that are spread across the northern Colorado region.

Managed the city museums web page on WordPress; updated the site with current events, message blurbs, and new marketing materials.

Operated Excel spreadsheets to record ticket sales and event attendance. Career Ambassador, University of Northern Colorado Jan 2014-Aug 2014

Fulfilled clerical duties; set appointments for career consultations, maintained front desk area organization, answered/returned calls, filed student information etc.

Proctored students’ national testing exams to ensure state regulations and policies were met.

Processed registrations for national testing and exams. Certificate of Honors in the College of Humanities and Social Sciences 2014-2015

As a student, I was recognized by several professors for maintaining a consistently high Grade Point Average with exemplary work. I earned this award consecutively for two years.

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