Machine Learning Desktop Support

● LADRE PIERCE PAGE * ~ CHICAGO, IL ~ 309-***-**** ~

***********@*****.***

PROFESSIONAL EXPERIENCE

Driftnet Sept 2024-Present

Security Monitoring Specialist

● Performed Data annotation and labeling of objects, to facilitate AI development & machine learning processes, adding meaningful information to raw data so that AI models can learn and understand it.

● Observe computer monitors for alerts and notifications using various monitoring tools

● Analyzing, and responding to incidents that arise from computer alerts.

● Immediately notify and facilitate information to first responders during high-stress situations.

● Retain and communicate descriptions of individuals, events and locations in a time-sensitive situation

● Create detailed incident reports and summaries of events for management. USEReady Aug 2022– Present

Desktop Support

● Imaging new PCs or laptops, hardware/software setup and configuration, remote control, and phone support to troubleshoot and resolve issues.

● Provide accurate, timely, and known solutions to end user computer and networking problems of basic to moderately complex nature to ensure end-user productivity.

● Perform restorative and maintenance actions either remotely or at the end user’s location to resolve problems using basic troubleshooting and technical skills.

● Respond to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, moves, and configuration changes. PACE Systems inc. October 2022- November 2023

IT Specialist

● Provide high quality desktop,mobile device and applications support.

● Additionally responsible for installation, maintenance and support (including help desk) of desktop equipment for staff and clients.

● Identify, research, and resolve complex technical desktop problems.

● Troubleshoot diagnose and resolve data communication, connectivity and other desktop related network issues.

Rush University Medical Center November 2023-March 2024 IT Field Technician

● Respond to tickets and complete detailed responses in the ticketing system.

● Hardware/Desktop Repairs, replacements, and basic software configuration such as OS installations and driver configurations.

● Configuring/Installing email clients, MS Office, and other software applications. LADRE PIERCE

PAGE 2 ~ CHICAGO, IL ~ 309-***-**** ~ ***********@*****.*** Morrison Healthcare Jan 2020 – Nov 2021

Patient Service Manager

● Established goals and oversees implementation of patient food services needs based upon medical direction and patient population

● Hires, directs, coaches, trains, and develops patient service team members

● Complies with dietary restrictions on special or modified diets to ensure optimal food preferences are met within guidelines of the diet order limitations

● Ensures patient services staff assists in achieving stated patient satisfaction goals

● Complies with regulatory standards, including federal, state, and accrediting agencies while adhering to facility confidentiality, HIPAA regulations, and patient rights policies

● Participates in/ leads patient satisfaction programs, departmental meetings, and facility wide Quality Assurance/Performance Improvement programs Urban Restaurant Inc Mar 2016 – Feb 2018

Operations Manager

● Oversaw all aspects of operations, including managing, staffing, planning, budgeting, procuring, and training.

● Spearheaded team and oversaw high-level HR duties, including attracting talent and setting training standards and hiring procedures.

● Analyzed and improved organizational processes, as well as worked to increase quality, productivity, and efficiency.

Sodexo-Chicago, IL Jun 2014 – Mar 2016

Quality Assurance Coordinator

● Ensured that organization quality-assurance standards and procedures are met.

● Reviewed standards, policies, and procedures, as well as carried out programs to evaluate the effectiveness of existing programs.

LADRE PIERCE PAGE 3 ~ CHICAGO, IL ~ 309-***-**** ~ ***********@*****.***

Aramark-Chicago, IL Jul 2012 – Jun 2014

Catering Supervisor

● Produce and maintain work schedules and may prepare production records.

● Direct daily activities.

● Maintains food production that ensures the safety and quality of food according to policies, procedures,

department requirements.

● Ensure that food items are stored in a safe, organized, and hazard-free environment.

● Maintain all serving schedules; ensure that all food items are served per menu specifications in a safe

and appropriate manner according to departmental policies and procedures.

● Maintain a sanitary department following health and safety codes and regulations.

● Maintain accurate inventory on a weekly basis according to departmental policies and procedure

● Prepare orders as needed per vendor to ensure accurate production for location. knowledgeable in operating an efficient cost effective program.

● Supervise and evaluate employees; counsel; promote employee growth, efficiency, morale,

and teamwork.

● Attained customer expectations and ensured that food and hygiene standards are met. Recruited and managed staff, planned menus and worked with budgets and financial targets.

SC2 Services, Peoria IL

Supervisor Sep 2009 – Jan 2012

● Managed the workflow and improved employee engagement by training new hires on how they can best serve customers and teams of employees.

● Created schedules that keep everyone busy with deadlines met to prevent gaps or downtime while giving direction and feedback about what needs improvement. Pitney Bowes-Chicago,IL

Supervisor Aug 2003- Jun 2009

● Responsible for engaging and providing an exceptional experience for our client

● Responsible for the scheduling, training & supervision of office staff LADRE PIERCE PAGE 4 ~ CHICAGO, IL ~ 309-***-**** ~ ***********@*****.***

PAST EXPERIENCE

● Feb 1997 – Feb 2001: U.S. Army as Soldier

● Infantry soldier, achieved the rank of Private First Class EDUCATION

● Cyber security & Devops Pathway training, Intellectual Point, 2022

● Technical Certificate in Office Administration, Holmes Community College, 2008.

● Associate of applied science in Business Administration, Western Illinois University, 2003

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