Administrative Assistant Customer Service

Marsha Ingraham

**********@*******.*** 252-***-**** Wilson, NC

SUMMARY

Seasoned Administrative Assistant with 21 years of experience in office administration and customer service. Proficient in multi-line phone systems, advanced clerical tasks, and invoice processing. Seeking an Administrative Assistant role to leverage expertise in seamless communication, administrative support, and accounting familiarity. WORK EXPERIENCE

Hubert Vester Auto Group Wilson, NC United States

Switchboard/Receptionist Oct 2021 - Present

• Manage multi-line phone systems to ensure effective communication and call routing to the correct departments and staff.

• Provide high-quality customer service by promptly addressing inquiries and delivering accurate company information.

• Support administrative functions and team efficiency by performing additional tasks during periods of low switchboard activity.

Holden Temporary Services Wilson, NC United States Office Assistant/Front Desk Receptionist Nov 2018 - Mar 2020

• Answered incoming calls and provided customer assistance, managing monetary transactions and ensuring accurate forwarding to relevant personnel.

• Maintained office efficiency through diligent filing, data entry, and operation of office machinery, while also handling document processing via Microsoft Word, email, fax, and mail correspondence. Alorica

Help Desk Advocate for United Health Care Dec 2016 - May 2017

• Assisted pharmacists and technicians with inquiries related to claim payments, ensuring successful resolution and customer satisfaction.

• Acted as a liaison between medical facility staff, UHC members, and internal departments to address and resolve diverse issues, streamlining communication and service delivery. The Morrison Group

Accounts Receivable, Switchboard Operator, Front Desk Receptionist and Mail Clerk

Dec 1999 - Mar 2016

• Managed delinquent accounts by contacting businesses and Accounts Payable departments, ensuring accurate data entry and account updates in Excel.

• Facilitated communication by handling incoming and outgoing calls, resolving Accounts Receivable and customer service issues, and providing clerical support for sales assistance.

• Supported office operations by preparing collection letters, operating mail and FedEx machines, and utilizing Microsoft Word and Outlook for document management and correspondence. EDUCATION

Douglas School of Business

High School Diploma

Monessen, Pennsylvania

SKILLS

Professional Phone Etiquette • Customer Service-Oriented • Multi-Line Phone Proficiency • Advanced Clerical Knowledge • Accounting Familiarity • Invoice Processing • Excellent Communication Skills • Administrative Support

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