Fibre Optics Technician

CV

Faizel Jappie

PERSONAL DETAILS

ID NUMBER: 680*-******-***

HOME ADDRESS:

Pretoria - Gauteng

POSTAL ADDRESS:

LANGUAGES: English and Afrikaans

TEL NUMBER: Mobile: +27-83-269-****

REFERENCES: Name: Mr Albert Makyur

Senior Manager MTN Nigeria – Lagos

+234 803-***-****

Name: Mr Adamu Abubakar

Regional Manager – MTN - Abuja

Telephone: +234 803-***-****

Name: Mr. Joe Gouws

MD – Joa trading South Africa

Telephone: +27-78-247-****

Experience Summary:

Since 2001, I have been working in the Telecommunications industry. My experience started with Software Testing, moving to Pre-Sales and Marketing. In 2005 I became involved in the Systems Integration and peripheral Value-Added Services with direct contact with Service Providers’ procurement and management alike, supporting the account. From 2010 onward, I moved in to a senior position with my focus changing to a more regionally based one taking care of 22 territories in West Africa at NEC Africa. Because of the huge territory and small staff count, I had to get involved in many projects myself as they were mostly microwave projects.

With the boom in fiber, in Africa from 2015 I changed my focus as fiber in Africa was evolving from microwave to fiber at an alarming rate and wanted to be part of this evolution. I hired a team of seasoned fiber professionals and we started a very interesting journey. We started from the bottom and very quickly grew through the ranks in the business, to the point where all went for our FOA (Fiber Optic Association) certification including myself. Our FOA accreditation increased our visibility in the market. Having done FTTX deployments for many companies in South Africa and Nigeria, I have now decided to look for different challenges where I could apply my expertise. There is no fiber or microwave project too complex for me to manage and deliver on time and within budget.

I addition we also installed security systems such as CCTV camera solutions on large scale projects such as new and existing shopping malls, which runs on CAT cables and terminates on fiber panels and routed to the internet. We start with the site survey, run the cable, install cabinets to house patch panels and routers and cameras. Connect smart TV systems and do trouble shooting and maintenance. Finally provide the customer with As Built Documents. EDUCATION

Qualifications Dates Institution

Matric

1986

Senior Secondary Eersterust

Pretoria

Programming diploma 1998 Oxford College (Pta)

Accelerated SAP (ASAP)

Certified Consultant

1999

SAP Southern Africa

MCSE: Supporting Windows 95

1998

Oxford (Johannesburg)

Total Quality Management

June 2001 – December 2001

University of South Africa

Sales and Marketing

Management

March 2004 – December 2005

Damelin

Telecoms Mini MBA June 2006 Telecoms Academy

Core Management Advancement

Program

June 2007 October 2007 Wits Business School – South Africa

RELEVANT TRAINING

Qualifications Dates Institution

BC 400 Intro. To Development

w/bench

17- 21 Aug 98 SAPSA

BC405 Reporting 14 – 18 Sept 98 SAPSA

BC410 Dialog Programming 12 – 16 Oct 98 SAPSA

BC450 Data Modeler 22 Feb 1999 SAPSA

HR 305 Master Data 7- 9 Dec 98 SAPSA

HR 350 Programming in HR 19 – 22 Oct 98 SAPSA

LO020 Procurement Process 28.6/ - 01/07/01 SAPSA

LO 5020 Purchasing Details &

Optimizing

19 & 21/07/99 SAPSA

Principals of Software Testing 29/11/00 – 01/12/00 SQM Nikita 2000 CAA

Unix Fundamentals 19 & 20/03/01 Informix

SQL 26 – 28/03/01 Informix

MGX 2001 Introduction to RUN

MGX 2001 Requirements with test cases

GSM Overview 6-7/12/2005 Ericsson SA

NSN Portfolio training 18-22/02/08 Nokia Siemens Networks Revolutionize IP 30/08/09 Nokia Siemens Networks

MS Excel Level 3 (Advanced) 13/08/09 Nokia Siemens Networks Service Management & Charging

Fast Track

28/07/09 Nokia Siemens Networks

Procurement Induction 14/09/09 Nokia Siemens Networks Professional Consultant Training 09/2009 Nokia Siemens Networks FOA Certification 01/2023 Unitech Consulting

SAP VI Geen card solar

certification

2023 Unitech Consulting

EMPLOYMENT DETAILS

EMPLOYER: Unitech Consulting SA

POSITION: MD

DATES: January 2016 -

Business Description:

Our customers included Telkom SA, Hero Fiber, MTN, Vodacom SA to name a few. Each customer had different protocols of rolling out fiber and different phases of the rollout which they required contractors to complete for them. You need to have a sound understanding of MS Office for report generation as well as understanding the Max Tester EXFO suite of tools

(including reporting), related passive and active hardware. I managed many teams by myself ensuring quality first time installations. Other customers had other needs such as construction of OSP (outside plants). I oversaw these types of activities seamlessly based on my previous experience. Construction of an OSP includes consultation with the architect, ordering equipment, using the approved plans to dig the trenches with heavy machinery, running the various cables for electrical and telecommunications. Laying the plinth, installation of cabinet with cooling and rack space as per plan. Provide As-Built documentation on acceptance. The same process is followed for ISP (Inside Plants) with a few modifications to the process. The customer which required full end-to-end services was Telkom. As a parastatal, they were also our largest customer with thousands of new passes we built for them.

• Our responsibilities for Home Passes included interacting directly with their planning team before and after site survey and implementation. This required sound understanding of route plan interpretation. Giving advice on planned routes changes and updating route plans.

• Providing As-Built documentation.

• Interacting with the relative Right of Way government authorities to get the final Right of Way plan/route approved.

• Gain permission for access to customer’s property should the need arise.

• Provide civil services which included but was not limited to road xray, trenching, laying of sleeves and duct. Underground drilling. Building/planting new manholes, planting of new poles etc.

• Running new overhead distribution cables, floating of new underground feeder cable to the next pop.

• Connecting of OLT at the BS, downstream to the customer terminals. Confirm with Max Teater OTDR to ensure cable is not damaged. Prepare daily results on EXFO software and submit to the customer.

• Splicing splitters in dome structures onto distribution cables leading to customer terminals.

• Splicing at customer terminal.

• Confirm end to end link with Max Tester EXFO IOLM testers and fix any faults.

• Daily results are compiled and sent to customer.

• Labeling is very important part of the rollout.

• Attend QA meetings with customers and get sign-off to fix snags if any.

• As part of the contract, we would be responsible for 3 months of any types of faults which may arise. These faults were linked to a very strict SLA.

• For Home Connects the process is much shorter.

o The customer sends out a request for connection. o We get in touch with the home owner and make an appointment. o Bring in our cable from the Fiber Access Terminal into the property. o Connect with the call centre, do a power test, confirm the service is up and the customer is connected.

At Unitech we also have support agreements with operators to resolve faults on their behalf, connected to a strict SLA.

Other specialist fiber contracts we did for our customers (Vuma Tel, Neo Tel, Vodacom, were either floating, splicing or testing as individual services. Operations management included supply chain management, Quality Management and Inventory Control, as many projects ran simultaneously. With very strict SLAs, I ensured they were all met.

EMPLOYER: Cambridge Broadband Networks (CBNL)

POSITION: Key Account Manager West Africa

DATES: May 2010 – November 2015

Business Description:

My tenure during this period was the game changer in many aspects. CBNL had a brilliant microwave solution for emerging markets but they no experience in Africa. I had a thorough understanding of the solution as well as the challenges faced by operators. The market dictated presence in the region hence me establishing the Nigerian office, including training centre and support centre (1 st

, 2

nd

and 3

rd

line).

My experience in West Africa from previous business activities started paying off. Besides driving the business from 2.5 Million USD to 15 Million USD per annum, I was key in preparing the office physically, setting up the lab, the training center and support of the office. I also oversaw operations of all big customer projects. The production facility was in China and I was responsible for orders, logistics, rollouts and maintenance. Main customers were MTN and Vodacom in Ghana, Cameroon and Nigeria. EMPLOYER: Nokia Siemens Networks

POSITION: Solutions Consultant with Systems Integration including Operations management

DATES: February 2008 – April 2010

Business Description:

Consulting and Systems Integration (CSI) is one of the four Services business units in Nokia Siemens Networks South Africa (NSN).

Through deep understanding and close relationships with senior customer executives, CSI enables our customers to launch secure end user applications and services based on NSN and complementary 3rd party products. The CSI business comprises Consulting, Systems Integration, Applications Solutions and Security Lines of Business/Practices. CSI works in close collaboration with OBS (OSS/BSS Product Lines). Applications Solutions (including Innovation and Service Delivery Framework) provides operators with solutions (based on NSN and 3rd party applications and innovations) for end-users for revenue generation. Key applications include Messaging & Browsing, Mobile TV, IPTV, Mobile Banking and Rich Communication. I oversaw all operations of these specific of every project working closely with the Project Managers of each of the projects, ensuring completion with budget and timelines.

Major Activities:

SOLUTION CONSULTANT ACTIVITIES FOR SADC

My main task is to generate new business within the Consulting and Services Integration of the Nokia Siemens Networks portfolio, focusing on Cell C, Telkom SA and other SADC customers. My main focus is establishing and maintaining relations as well as discusses possible business opportunities with senior customer management. Evaluate 3 rd

party

suppliers and make recommendations to channel manager. Negotiate best prices with 3 rd

party suppliers on passing it on to my customers.

Complete detailed customer offers including pricing files, solution descriptions business cases and relevant presentations and workshops. Participate in pricing and contract negations with senior customer representatives and closing deals. Work closely with Business Controller with regards to resource planning, customer invoicing and revenue allocation. Consultative selling is key in identifying customer pains suggesting solutions and thereby providing new sales opportunities and ultimately concluding deals. I work closely with a Solution Architects, Solution Engineers and Project Managers for rolling various projects. I was responsible for the overall operations of these projects, reporting directly to the regional head.

Generate and maintain opportunity funnels. My Performance Objectives includes revenue targets per Sales Target Periods. I also have good relationships with my Customer Teams and consider it the first and most important steps into getting access to the NSN external customers.

EMPLOYER: Ericsson SA

POSITION: System Integration - Business Development Manager DATES: June 2005 – January 2008

Project: Business Development activities for Service Layer (VAS) product portfolio

Major Activities:

BUSINESS DEVELOPMENT ACTIVITIES FOR MARKET UNIT SUB-SAHARA My main task was to build new business within the (VAS) Service Layer of Ericsson South Africa toward our customers outside our borders. My focus was mainly new accounts, establish and maintain lasting relationships. I would also be responsible for bid preparation and customer presentations and workshops. Work closely and support Key Account Managers in identifying possible arrears for business opportunities, preparing and formally submitting offers to customers. Participate during contract and price negotiations with customers. Work closely with business controllers for resource allocation and revenue distribution. Evaluate potential 3

rd

party supplies; negotiate prices to be passed on to my customer.

Other Activities:

June 2006 – December 2006:

Tasked with the project rollout and Operations management of the mCel (Mozambique) LHS Customer Care and Billing application for post paid subscribers due to my experience in the billing area. During this period, I developed a very relationship with senior management at mCel Mozambique. My strong operations management skills, ensured we delivered the project on time and within budget. Linked to this project was very strict SLA conditions which I oversaw. This project included but was not limited to Outside Plant (OSP) where I oversaw the implementation of outdoor cabinets, complete from end to end from plan. This included trenching, laying of plinth, running electrical cables, laying of telecommunication cables, cooling etc.

January 2007 – January 2008:

Managed Services Commercial manager, responsible for target of 30 MSek p/a EMPLOYER: Logica CMG

POSITION: Senior Sales and Marketing Consultant

DATES: February 2003 – May 2005

Major Activities:

PRODUCT SALES AND MARKETING SA:

Logica CMG (a division of the Mital group), previously Computer Answers CMG was expanding their business and approached me to re-join them. My responsibility was to provide the customer with a quality way of supporting his Operational Support (OSS) and Business Support Systems BSS) and building a long-term relationship with my customers. It remained essential to keep abreast of all new developments in the GSM environment, thus enabling me to provide for the customer’s requirement when the need arise. Other job functions included assisting the Sales team in closing deals as a result of my Product knowledge as the sale of an Integrated Mobile Solution is what we would refer to as a turnkey solution. Reference customers include: Safaricom – Kenya, NITEL – Nigeria, MTN Nigeria, MTN Rwanda, Vodacom SA, Vodacom Lesotho, Econet Lesotho, Vodacom Mozambique, VMobile Nigeria, Sudan Telecoms, GPTC – Lybia.

Marketing:

Marketing of all current and roadmap product functionalities in the form of presentations customer visits, demos, 3

rd

party meetings/workshops and conferences on GSM related topics. Attended GSM Africa yearly conferences, promoting our products and solutions. Sales:

Assist Account Managers with completion of commercial offers. Participated in vendor evaluations and made recommendations to the channel manager. Negotiated pricing with 3 rd

party vendors. Participated in lengthy customer price and contract negations. EMPLOYER: iLAB Project Services

POSITION: Quality Assurance Consultant

DATES: October 2001 – January 2003

Project: IQ Business – 1

st

Contact

Major Activities: Tested the upload of data from DigiTalk db to the Sigma db Data. Integrity is tested by synchronizing the data between the various databases Project: Supra Developments

Major Activities:

Senior Tester, responsible for testing various statement types for international investment houses

Project: MTN-IBS

Major Activities: Responsible for the functional back-end testing of MTN-ICE pre-paid processes

Project: iRequire

Major Activities: Functional testing of the iLAB Project Services (iRequire)

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