Office Manager Quality Assurance

TERESA DE LA CRUZ **** Vista Grande, Fairfield, CA. 94534 707-***-**** cell

OBJECTIVE:

To be able to work in an environment that will utilize my expertise in Mortgage Lending and provide excellent quality feedback with my loan decisions. Be able to work remotely and still be able have excellent support with my office manager in an office that is local in Northern California. SUMMMARY OF QUALIFICATIONS Over 30 years of Mortgage Banking and underwriting experience in retail, wholesale and consumer banking. Excellent interpersonal and communication skills and acute attention to details. Quality Control experience with strong capacity to address credit related issues and points of risk to ensure that underwriting meets quality assurance standards. 3 years of Non-QM underwriting experience. Able to run the following AUS: DU / LP LOS systems: Data Trac, Clout, AssetWise and Encompass, LPS (Wells Fargo Exclusive) and Lending QB. Excellent interpersonal skills and love problem solving files.

Work History

07/2021 to present Sr Loan Underwriter. Redstone Funding LLC Non QM/Jumbo Underwriter Underwrite to Verus and be able to do Asset Utilization Income, Calculate DSCR, experience underwriting loans with multiple REO and experience with self-employed borrowers. Ability to work independently and stay on track to deliver great quality work in a reasonable timeframe, team player. Ability to meet quotas and deadlines without compromising quality. Deal with complex scenarios and help assist all facets of the Non-QM layered risk. 05/2019 to 06/2021 Sr Loan UW Remote loanDepot

Ability to work independently and stay on track to deliver great quality work in a reasonable timeframe. At loanDepot, being a Team player we are a close-knit group and every member of our team counts and is accountable. A complete knowledge of mortgage underwriting concepts, techniques, terminology, and regulatory guidelines. High demand for customer service, able to keep up with daily SLA’s. 12/17 to 05/2019 Opus Capital Market Consultants LLC Lincolnshire, Illinois Remote Working with multiple Lender’s utilizing Non-Conforming, Non-QM Guidelines, Jumbos, Analyzes and calculates income documentation such as personal and business income statements and ensures all necessary documentation is requested to support final loan decisions, Communicates regularly with sales team, processors and management, Demonstrates proficiency in automated underwriting systems

(DU, LP) Underwrote to Wells Fargo, Deephaven, Versus and other Correspondent Lenders. 05/17 thru 12/17 Sr Loan Underwriter Remote Nexera Holding Working with operations and processing staff to ensure timely turnaround on loan. Ability to manage priorities and workflow on approvals/processing, U/W 2+ a day and stay with 24 turn times. Started Non- QM Lending with complex borrowers. Being able to analyze complex tax returns, Individual and Corporate level.

02/15 thru 04/17 Sr Conv Loan Underwriter Remote Motive Lending U/W 2 New Files and 5 conditions, answer emails w/in 2 business hrs. Report to UW Manager when turntimes are not obtained and keep broker’s happy to maintain good customer servce throughout 03/14 – 02/15 Sr Credit Auditor Partly Remote CMG

Audit 3 Loans per day and all conditions are within 24 hr turn times. Quality of files per Post Closing suspense report and Internal/External QC Audit with error rate of 5% or less. Respond to Wholesale Brokers within 2 business hours.

02/13 -02/14 Senior Loan Underwriter Remote – STEARNS LENDING Required to Underwrite 2 new loans per day and 6 re-sub’s according to daily turn times. Call out loan approval to broker and maintain daily updates with Acct Mgr’s. Must meet QM requirements. Run collateral via RealQuest and validate value.

10/11- 01/13 Senior Loan Underwriter Remote – FRANKLIN AMERICAN MORTGAGE Required to underwrite 3-2 new loans per day and complete 5-6 re-subs. Validate findings with documentation provided by broker. Ensure that loan is underwritten according to FAMC guidelines. Check the accuracy of all calculations and dedicated to completing daily tasks. 06/09 - 10/11 Senior Loan Underwriter - REUNION MORTGAGE Maintain underwriting activity logs for 7 Sr. Underwriters reporting all loans submitted and distributed has been complete. Provide daily submission reports to the underwriting Manager. Completed 2 new loans daily and completed all conditions within a 48 hour turn time. Here is where I learned the paperless world. 06/07 - 06/09 Conventional Underwriter MANAGER – NHSV Neighborhood Housing Silicon Valley Prepared second silent loans for approval via the City of San Jose funding through NSV (Neighborhood Silicon Valley) Prepare once a mo presentations to Board of Directors. Conducted 1st time Home Buyer Program Classes to the public. Underwrote CalHFA programs i. e. Hardship & Foreclosure Assistance 9/06 - 06/07 Senior Loan Underwriter – AMERICAN’S BROKER’S CONDUIT Maintain a productivity level of 6-8 loans per day and comply w/company policies of 24-hour u/w turn time & 48 hrs for conditions. We spoke with Broker’s, LO’s for all scenarios of company programs 01/03 - 09/06 Branch Manager / Senior Loan Underwriter – MYLOR FINANCIAL GROUP Complete a thorough analysis of loan files to determine compliance with company and investor guidelines with little or no errors and omissions. Underwrote 6-8 Files per day and made sure turn times were according to Mylors daily expectations.

11/00 – 12/03 Assistant Vice President - FIRST NORTHERN BANK Identify and sell various products appropriate for a given client, build and maintain a portfolio of high profile customers up to and including the most complex accounts and participate and promotes community involvement efforts and ensures compliance with CRA outreach. Underwrote varies types on lending, Construction, 2nd Mortgages and Conventional /Jumbo products. Most of the loan approved at FNB were portfolio loans and we adhere to complex clientele.

05/99 – 11/00 Senior Loan Underwriter – GREENPOINT MORTGAGE FUNDING GROUP Aka: Headlands Mortgage Sr UW’s were expected to complete 7-8 loans per day, keep up all assigned conditions and still answers all UW guideline questions. Evaluate the entire credit package and collateral for residential mortgage loans and ultimately ensure an "investment" quality loan product. 07/95 – 05/99 Assistant Branch Manager – COUNTRYWIDE HOME LOANS As an Assistant Branch Manager and being in central Oakland, majority of the loan we did were Purchases and first Time Home Buyer programs. Processed, Underwrite and funded our own loans. We had a very large pipeline and worked many long hours. Process transactions accurately and efficiently in accordance w/established CHL policies and procedures. Identify customer needs and refer financial products and services to consumer and small business customers

EDUCATION & CAREER DEVELOPMENT

SAN FRANCISCO STATE UNIVERSITY, San Francisco, CA. Bachelor of Science – Business Administration, 1984 Property Evaluation / Self Employed Borrower’s Workshop– MGIC Mortgage Mater Certificate, 1996 Residential Loan Processing– Institution of Financial Services Loan Underwriting Workshop– The Mortgage Banking Association Tax Return Evaluation Seminar– Scott Potter Secondary Marketing– FHLMC Advance Underwriting Workshop– FNMA

REFERENCES Available

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