Call Center Customer Service
Resume:
Brandi Robinson
New Carrollton, MD *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Call Center Agent/Customer Service
CRP CORPORATION-Washington, DC
August 2023 to Present
• Call center work
• Data Entry
• Answer calls/make outbound calls daily
• Assist customers with needs
Server Assistant
Tom's Watch Bar-Oxon Hill, MD
March 2023 to September 2023
Customer Service Representative/Call Center
Maximus-Maryland
January 2021 to July 2022
Call Center Rep
Package Handler
UPS-Landover, MD
September 2021 to June 2022
CNA/Caregiver
HOUSEN HOMECARE, INC.-Capitol Heights, MD
February 2021 to June 2021
Visiting Angels, Caregiver
Visiting Angels-Largo, MD
October 2020 to February 2021
Cashier
Chick-fil-A
October 2019 to March 2020
sequencer and expeditor assisting placing orders of customers and team members with the delivery of food
- Ability to tactfully handle stressful and difficult situations
- Drive-Thru Order Taking via electronic tools such as a Tablet MGM
CASINO DEALER IN T RAINING
June 2019 to August 2019
- Completed a 6 week paid training course on how to become a successful dealer at MGM
- Trained in the specific area of blackjack during the program Cashier/Sales Associate
Charming Charlie
October 2018 to February 2019
- Displayed cheerful, friendly and compassionate demeanor in order to customers
- Discussed products offered and ensures customer satisfaction
- Tactfully handled confrontational or stressful interactions with the public
- Provided styling suggestions to various customers Camp Counselor
Headfirst Summer Camps
June 2015 to August 2018
- Conducted morning and evening front desk duties such as making sure children sign in and out with authorized parent or guardian
- Monitored daily activities of youth between the ages of 3-6 years old
- Assisted with planning activities and supervising campers during arts and crafts, sports, and water activities
C USTOMER S ERVICE, PARTY CITY
October 2016 to December 2017
- Sold retail products to walk-in customers inside of company stores
- Resolved customer issues and answer questions about products and services
- Delivered outstanding customer service and provide consumers with an overall positive store experience
PEER Representative
RealTalkDC
August 2014 to July 2015
Educated teenagers and young adults between the ages of 13-23 about the importance of safe sex, various STDs, STIs and personal hygiene.
- Conducted demonstrations on how to use safe sex items and answered questions in sexual education classroom setting.
Active Member of the Soccer, Basketball and Track Teams H IGH SCHOOL
2015 to 2015
1. 0 GPA
CERTIFICATION BRING YOU'RE A GAME TO WORK certification program Team Cert - CPR and First Aid training
CNA - Certified Nursing Assistant
R REFERENCES R ICKY W WILLIAMS
High School Track Coach
D DOMINIQUE BERKLEY
Colleague
Education
High school diploma
Oxon Hi - Oxon Hill, MD
August 2011 to May 2015
Skills
• S KILLS & A BILITIES
Detail Oriented
Great Time Management
Excellent Interpersonal
Communication
True Team Player
Ability to Multitask
Possess High Degree of
Accuracy
Outstanding Customer
Service
• Nursing
• Caregiving (3 years)
• Senior Care
• Home Care
• Sports Coaching
• Alzheimer's Care
• Meal Preparation
• Cleaning Experience
• Patient Care
• Dementia Care
• Team management
• Salesforce
• Front desk
• Typing
• Telemarketing
• Cash register
• Communication skills
• Cash handling
• Customer service
• English
• Serving
• Hotel experience
• Data collection
• Computer skills
• Time management
• SharePoint
• Website maintenance
• Outdoor work
• Care plans
• Leadership
• Sports coaching
• Childcare
• Classroom experience
• Restaurant experience
• Hospitality
• Property management
• Food industry
• Kitchen experience
• Supervising experience
• Cooking
Certifications and Licenses
CNA
May 2023 to May 2025
First Aid Certification
CPR Certification
ServSafe
Driver's License
Assessments
Home health aide skills — Proficient
October 2020
Providing care to patients in a home setting
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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