Customer Service Sales Manager

Seteria A. Randall

*** *.******* **

Baltimore, Maryland, 21223 United States

443-***-**** Mobile

************@*****.***

PROFESSIONAL EXPERIENCE

MACY’S DEPARTMENT STORE

Merchandising and Sales Team Lead Columbia, MD Oct 2018 - Present

Create and follow store planograms and floor sets.

Process and manage daily and weekly inventory shipments

Monitor and communicated daily sales goals with team using effective communication

Assist Management with prioritizing, planning and executing sales action plans

Train and manage the sales floor associates

Cash handling, process and reconcile cash deposits

Develop department schedules according to labor standards

Coach and develop other team members through team meetings and trainings

KOHLS DEPARTMENT STORE

Area Sales Manager Timonium, MD Mar 2010 – Oct 2018

Overseen 5 departments including Men’s, Juniors, Women’s, Intimates and Jewelry

Oversee price changes and stock control

Trained floor and stock associates

Cash handling, worked inside of cash office. Conduct daily drops and deposits

Developed sales plans and floor strategies to achieve sales and credit goals

Opened and closed store as MOD

Modified a followed planogram for floor plans

Managed and supported Customer Service Department

Provided and trained great customer service skills

WALMART

Customer Service Manager CSM Baltimore, MD Jun 2002 – Sept 2009

Managed Customer Service. Overseen all customer returns.

Delegated task to ensure work flow.

Assisted executive management with hiring and recruiting.

Trained new associated on customer and brand standards.

Coached communication interpersonal skills and business awareness.

Organize regular meetings with management and associates to discuss about business updates, issues and opportunities.

Used customer surveys and satisfaction reviews to better the level of customer service.

CHANGES CLOTHING STORE

Assistant Manager Baltimore, MD Jun 1998 – May 2002

Managed a team of 15 associates.

Set daily, weekly and monthly store sales goals.

Did merchandising plans for store floor set ups.

Trained and coached best customer sales strategies.

Perform market research to study consumer behavior, latest trends and competitor activity.

Organize regular meetings with management and associates to discuss about business updates, issues and opportunities.

Write effective weekly labor schedules.

EDUCATION

COPPIN STATE COLLEGE

Associates Degree AA in Business Management, May 2009

Graduated with a 3.0 grade average

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