Customer Service Call Center
Resume:
Abu Dhabi, United Arab
Emirates
*********@*****.***
C O N T A C T
Customer-focused professional with extensive experience in customer service and team supervision. Adept at managing teams, resolving customer concerns, and improving operational efficiency. Proven ability to ensure customer satisfaction, coordinate workflow, and maintain compliance with company policies. Strong leadership and communication skills, with expertise in problem-solving and multitasking. P R O F I L E
E X P E R I E N C E
Enova Facilities Management - UAE
United Furniture L.L.C (Dubai, UAE)
September 2022 - Present
February 2021 - August 2022
CUSTOMER SERVICE REPRESENTATIVE
Monitored Maximo system to track and manage pending and newly assigned tasks for ADIA and ABEA.
Communicated critical issues to Duty Managers, Supervisors, and Line Managers to prevent operational disruptions.
Coordinated with senior management for incident reporting and resolution within SLA timelines.
Ensured smooth information flow between the JAM team, Senior Duty Managers, and clients for task execution.
SUPERVISOR
Led a team of 10+ employees, ensuring compliance with company policies and quality standards.
Implemented production schedules to optimize workflow and maintain operational efficiency.
Managed inventory, supervised staff performance, and addressed team challenges proactively.
Developed vacation schedules to ensure continuous operations and adequate workforce availability.
E D U C A T I O N
Royal Institute Sri Lanka
HOSPITALITY AND TOURISM
MANAGEMENT
Department of Education
Sri Lanka
G.C.E. ORDINARY LEVEL
EXAMINATION
MOHAMED JESMIN FOUS
F L O O R S U P E R V I S O R / C U S T O M E R
S E R V I C E R E P R E S E N T A T I V E
G.C.E. ADVANCED LEVEL
EXAMINATION
Department of Education
Sri Lanka
L A N G U A G E S
English
Arabic
Sinhala
Tamil
Hindi
Malayalam
Urdu
Homes R Us - Lals Group, Dubai, UAE
June 2013 - June 2019
Managed customer inquiries via calls, emails, and walk-ins, ensuring high service standards.
Maintained client records and database updates for purchases and service requests.
Assisted customers with delivery schedules, warehouse collections, and issue rectifications.
Resolved customer concerns effectively, achieving a 98% satisfaction rate.
CALL CENTER AGENT
Home Centre Land Mark Group - Dubai, UAE
April 2005 - October 2010
Handled customer inquiries and complaints, ensuring timely resolution. Managed loyalty program operations, including customer point registration and redemption.
Assisted customers with product information, order placement, and follow-ups.
Maintained detailed records of service interactions and customer feedback.
S K I L L S
Customer Service & Client Relations
Team Leadership & Supervision
Task Prioritization & Time
Management
Conflict Resolution & Problem
Solving
Operational Compliance &
Reporting
Effective Communication &
Multitasking
Inventory & Workflow Management
T E C H N I C A L
S K I L L S
Help Desk & Ticketing Systems:
Maximo, Avaya
Microsoft Office Suite: Excel,
Word, Outlook, PowerPoint
Email & Communication
Platforms: Outlook, Gmail, Live
Chat
CUSTOMER SERVICE EXECUTIVE WITH CASHIER
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