Business Development Customer Service
Resume:
Gregory Redwine
Business Development Center Manager
Profile
As an experienced Business Development Center Manager with a proven track record of efficiently scheduling appointments, resolving customer complaints promptly, and analyzing data to address inquiries, I am adept at providing excellent customer service and streamlining operations. My background includes recommending relevant products/services to meet customer needs, managing records effectively, and updating staff whereabouts accurately. With a strong focus on enhancing the customer experience and driving sales, I excel in tailoring solutions to individual client requirements and collaborating effectively to achieve business goals. My skills in customer service, data analysis, and staff management make me a valuable asset in the role of Business Development Center Manager. Employment History
Business Development Center Manager at Reliable Chevrolet July 2022 — January 2025
- Schedule appointments and update calendars efficiently.
• Write customer orders and sales contracts accurately.
• Transmit information to customers via various channels.
• Resolve customer complaints promptly.
• File and manage records effectively. Innovatively analyze data to address customer inquiries.Maintain up-to-date staff whereabouts and availability records.Recommend relevant merchandise or services to meet customer needs.Provide detailed information about the establishment and services offered.Assist in administrative tasks and customer service duties. Sales & Service Associate (SSA) at Chalmers Ford
March 2022 — July 2022
- Welcome and assist customers in identifying their preferences and requirements.
• Provide personalized recommendations and locate merchandise tailored to customer needs.
• Address inquiries about the store and products offered.
• Facilitate sales transactions and coordinate delivery, insurance, financing, or service agreements.
• Enhance customer experience through attentive service and product knowledge.
Agency Manager / Associate at Allstate in New Mexico June 2016 — March 2022
- Evaluate insurance policies for coverage details.
• Communicate with insured individuals to gather necessary information.
• Process new insurance policies and claims efficiently. Details
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Skills
Customer Service
Data Analysis
Appointment Scheduling
Complaint Resolution
Record Management
Product Recommendations
Staff Management
Sales Transactions
• Deliver customer service support, offering guidance on claims procedures and recommending repair facilities.
• Verify and update information on insurance applications and policies accurately.
Aragon State Farm
April 2015 — June 2016
- Tailor insurance programs for individual clients to address diverse risks.
• Market and sell different insurance policies to both individuals and businesses, including auto, fire, life, property, and medical insurance.
• Educate clients on policy details to facilitate insurance plan sales.
• Manage administrative duties like record-keeping and policy renewals efficiently.
• Collaborate with clients to design customized insurance solutions. Education
High School Diploma, Chisholm Trail Academy, Academy Bachelor's Degree, Southwestern Adventist University, Keene
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