Processing Specialist Credit Cards

Cynthia L. Crawford

Greenbelt, Maryland

Profile Summary

I have worked in the finance field for at least seven years. I posted various types of payments such as Fedwire, Credit Cards, personal checks etc.. Capable of handling incoming inquiries from debtors and various offices requests.

Professional Experience

Accenture Federal Services

Project CDCS April 2007 to November 2023

Assigned Role Transaction Processing Representative

Project & Assignment Description

Financial processing specialist

Financial processing. Worked on various systems. Flexible to learn new computer systems.

Worked remotely. Worked from home for many months.

Received calls or emails from U.S. attorney offices to research payments.

Assigned debtor incoming requests to identify payments.

Prepared routine Adhoc reports for Pay gov ACH, credit card and lockbox

Using Analytics

Posted incoming Fedwire received and forwarded correspondences to various offices using Microsoft word

Received incoming requests from offices for debtors to be placed on pay.gov ACH where payment is automatically deducted from checking/savings acct Pay.gov Authorization forms

Handles transactions requests for disbursements pertaining to payee payments

Answer inquiries by verifying and researching necessary information.

Handled incoming requests from offices asking about debtor accounts for return items

Process the incoming requests from offices for electronic financial adjustments in Pega

Prepares one sided reversal form and disbursement forms for debtor's Treasury Offset program refund per various private counsel offices.

Update knowledge by taking part in the academic opportunities.

Prepare incoming requests for civil and criminal cases

KEY SKILLS

P0 -Trained Immigration & Citizenship Border and Identity Management Federal Services AFS Special security

AFS Federal Operating Model AFS Time and Expense Reporting Biennial Data Privacy Training

Client Data Protection Data Privacy Compliance Performance Management MS Office

Bachelor of Science (BS) Bowie State University Business Administration

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