Accounts Receivable Specialist

KIMBERLY JOHNSON

Orlando, FL ***** 407-***-**** ****************@*****.***

PROFESSIONAL SUMMARY

Seasoned and polished Accounts Receivable Specialist with over 20 years of financial background. Analyzing accounts, investigating discrepancies, identifying and resolving billing issues, maintaining reports and successfully facilitating monthly closing processes. Offering strong expertise in time management, communication, reconciling, problem solving, analytical, interpersonal and organizational skills with a keen attention to details and accuracy to generate successful results. Excited to present my possessed transferrable skills of understanding customer needs, active listening and continuous learning to a company hopeful about gaining a team member which also has a love for financial technology. SKILLS

• Aging reports analysis

• Accurate payment posting

• Microsoft Office: Excel, Word

• QuickBooks

• Invoice and Claims Processing

• Billing systems and software

• Month-end closing procedures

• Customer Engagement

• Account Reconciliation

• Deadline Adherence

• Benefits investigation

• Expert Problem Solving

WORK HISTORY

Accounts Receivable Specialist, 06/2019 – 09/2024

Foundry Commercial – Orlando, FL

• Reduced outstanding accounts receivable balances by diligently following up on overdue payments.

• Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.

• Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.

• Maintain multimillion-dollar accounts.

• Prioritize meeting deadlines and month end closing processes.

• Prepare and make bank deposits in office with bank check scanners.

• Daily cash application of Checks, ACH/LBX and Wires for up to 300 invoices.

• Conduct continuous review and monitoring of open accounts balances (Aging).

• Regularly collaborate with property manager to resolve ongoing AR concerns. Accounts Receivable Associate, 11/2018 - 05/2019

PlanSource – Orlando, FL

• Ensured accurate record-keeping with meticulous data entry and organization of account information.

• Prepare and apply payments.

• Formulate and complete cash control sheets, ledgers, journals.

• Create and send invoices to customers.

• Update account status, research, reconcile, and resolve AR issues.

• File checks stubs and bank receipts.

• End of month finance balancing.

Accounts Receivable/Cash Application Associate, 07/2016 - 12/2017 Fresh Express Corporate Office – Windermere, FL

• Processed and posted all cash, checks, wire, and lockbox receipts for accounts receivables daily.

• Collaborated with internal collectors and customers to identify where payments received with minimal information should be posted.

• Worked with internal collectors, sales team members and customers to resolve any chargebacks, unapplied cash and/or payment disputes.

• Partnered with treasury team to present all cash related items to assist with month end/quarter end/year end journal entries.

• Assisted with payment related documentation requests from both internal and external audit personnel as needed.

• Assisted with customer calls related to payment inquiries.

• Entered transactions in various systems related to refunds and adjustments to customer accounts. Accounts Receivable Specialist, 04/2015 - 07/2016

Westbrook Services Corporation – Orlando, FL

• Reduced outstanding accounts receivable balances by diligently following up on overdue payments.

• Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.

• Processed and posted daily checks, cash, credit cards and wire transfers to customer's accounts.

• Improved customer satisfaction by providing prompt, courteous service when addressing billing concerns or inquiries.

• Ensured reconciliation of overall batch total to daily deposit.

• Prepared and reviewed monthly aging, dispute reports, billing errors and invoice adjustments

• Sent out NTO letters and filed liens with county clerk offices.

• Processed credit applications, setup and maintained recurring credit card charges.

• Reviewed customer accounts to ensure that unapplied receipts are applied timely.

• Interfaced with customers, service managers, and senior level management.

• Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments. Customer Processing Associate/Reconciliation Specialist, 04/2007 - 04/2013 Pershing LLC – Lake Mary, FL

• Ensured compliance with company policies, regulations, and industry standards through diligent monitoring and enforcement of procedures.

• Processed 200-300 custodian accounts daily.

• Provided quality customer service support to internal and external customers.

• Demonstrated interpersonal telephone etiquette while conducting account resolution and account processing in a timely manner.

• Processed, balanced, settled, reconciled and serviced a wide range of security transactions.

• Provided accurate and up-to-date product knowledge.

• Investigated, responded to and corrected customer inquiries as needed.

• Prioritized and effectively maintained high pressure and high-volume accounts. EDUCATION

Tech Sales: Expected completion in 03/2025

Course Careers - Online Course

ATLANTIC BUSINESS INSTITUTE

FINANCE

RELEVANT COMPUTER SYSTEMS

• Great Plains

• Salesforce

• NetSuite

• JD Edwards

• Yardi

• AS 400

• Quickbooks

CONTRACT/ TEMPORARY ASSIGNMENTS

Cash Allocations Specialist (Contract)

BBA Aviation

Orlando, FL.

2/2018-11/2018

• Performed cash application/allocation, and month end close procedures.

• Timely and accurate application of checks/wires/lockbox payments assigned customer accounts and process receipts in relevant AR systems

• Reviewed and balanced bank statements and customer remittances daily.

• Followed up with customers to obtain remittance advice and investigate unapplied cash for resolution.

• Investigated, reconciled items, resolved discrepancies and documented accordingly. Benefits Investigator/Prior Authorization Specialist (Contracted) Advanced Care Scripts

Orlando, FL

12/2014-4/2015

• Ensured payments for services by verifying benefits and eligibility with insurance companies.

• Obtained, reviewed and input insurance authorization and referrals prior to patient's services.

• Monitored and tracked patient's authorizations and informing supervisor of any expired dates.

• Interviewed and assisted patients with authorization docs as appropriate.

• Maintained appropriate logs or reports according to state and federal requirements. Billing Specialist (Contracted)

Lee Hect Harrison

Maitland, FL.

12/2013-7/2014

• Prepared and submitted clean paper and electronic invoices to various companies.

• Generated financial statements, verified discrepancies, and resolved billing issues.

• Calculated, uploaded, consolidated, posted and managed accounting figures and financial records.

Contact this candidate